As the old saying goes, to truly understand someone else’s situation, you have to walk a mile in their shoes. In our case, it’s more like work all day in their OSHA-approved work boots, but the intention is the same.
There’s always at least two points of view in any interaction. Running a small business with multiple jobs going at once is challenging. Sure, many remodeling owners started out that way, but things have changed a lot in only the past few years. Many of your Trade Partners also have a service division, which can affect how they schedule their work with remodelers.
In this episode, electrical contractor Jason Wright talks to Tim and Steve about what his business challenges are, and what he looks for in a Trade Partner for his company. Building relationships with effective communication is vitally important.
For the past 24 years, Jason has built an electrical contracting company from the ground up based on hard work, excellence in service, and high standards in character and generosity, Jason Wright Electric is now one of the premiere electrical contractors in Kansas City, MO, sought out by designers and contractors. His commitment to personalized service sets the company apart from its competitors. He describes his view of personalized service like the marriage of a concierge and an electrician.
As successful as Jason and his company is, he highly values faith and family. His employees are more like a family than a company. A veteran himself, he employs veterans and persons of character. Jason is active in his church and is always looking for ways to bless others, knowing that his business will always be taken care of in the end.
Jason describes what an effective partnership looks like from his viewpoint. It relies on his company’s commitment to an effective scheduling system to keep in contact with the general contractors or remodelers. He also talks about what his company does to boost communications and relationships with his core group of contractors, including:
- Understanding everyone’s challenges
- How he “trains” his remodeling and contracting partners
- Why every day can’t be an emergency
- How he vets new partners
- Building a platform for trust
- Addressing the good as well as the bad
- Avoiding personal attacks
- Setting expectations and priorities
- And more…
It’s a fascinating look at what jobs look like from the other side of the Remodeler/Trade Partner relationship.
Have an Idea for an Upcoming Show?
If you’ve got an idea for a subject or guest for an upcoming episode of The Tim Faller Show, send an email to Tim at firstname.lastname@example.org, or drop a suggestion in the comments below!