Audio

Ep.125: Motivating & Engaging Employees With Consistent Performance Reviews With Selema Lawson-Jack

November 2, 2020 Hiring, Management, Operations 00:32:43

We have heard contractors say, “This would be a great business if it weren’t for the people!”

Many remodelers get into the business to build and create… the unfortunate reality is that they can’t build things without people…yet!

One big challenge owners and managers face is the annual employee review. It seems ineffective at creating change and is often just a platform for an employee asking for a raise.

The Owner feels in a bind and grants the raise, often against their better judgment or without any data to back up their decision.

Tim and Steve welcome Selema Lawson-Jack to the show to talk more about how she has assessed each of her company’s Production staff, through periodic performance reviews, and has determined a growth path for them.

Selema Lawson-Jack is the Director of Production at Schroeder Design Build in Fairfax, VA. and has had great success with their performance review process that has resulted in more promotions from within the department than they have had in the past.

Tim, Steve and Selema talk more about:

  • Selema’s overall experience with job reviews in the past and currently.
  • The thought behind holding performance reviews every 3 months.
  • What the reviews consist of and what content is used.
  • The goal of each interaction.
  • Dealing with requests for raises and promotions.
  • Getting the ownership, management and team on board.

Register as a Sponsor Guest for Summit & Recieve Coupon Code

When it comes to attending this year’s Annual Remodelers Summit, you have two choices. You can either pay the $99.00 general admission fee or register as a Sponsor Guest and receive a Coupon Code for $99.00 off your registration fee.
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Ep.124: 50 Shades of Green with Paul Eldrenkamp

October 26, 2020 Management, Operations, Production, Technology, The Tim Faller Show 00:36:33

How the concept of “green remodeling” has evolved over time and what, if anything, does it mean today?

In this episode, Tim and Steve discuss the green movement, where it has been, where it is going, and a little about being involved.

To dive further in we welcome Paul Eldrenkamp – Founder and Project Manager for Byggmeister, Inc. in Newton, MA to the show, as he was an early adopter of green building, and remains a thought-leader in the industry years later.

After a wide range of carpentry jobs and a bachelor’s degree in History and Literature of Medieval Europe, Paul founded Byggmeister (Scandinavian for “master builder”) in 1983. Over the course of nearly forty years in business, he has “always placed a high priority on two things: fostering easy, friendly relations with his clients and building a team of people who are as interesting and diverse as they are talented and dedicated.”

Tim, Steve and Paul cover:

  • Defining what “green renovation” means.
  • The biggest mistakes remodelers make when they incorporate green practices into their business model.
  • Reliable sources of building science information.
  • Some of the most entrenched myths about green remodeling.
  • How “green” practices have evolved over 40 years in the industry.

2020 Annual Remodelers Summit Coming November 11-12, 2020

Come learn from the experienced, respected thought-leaders who are making the biggest impact on our industry — now and into the future. These industry veterans, authors and business owners will give you the information, advice and tools you need to prepare for the largest economic recovery in the history of North America, heading into 2021.
[More Information + Registration]

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Ep.123: Exploring the Decent Human Being Theory with Nick Slavik

October 19, 2020 Hiring, Management, Production 00:38:53

Many remodelers, builders and business owners make resolutions or commitments to create Standard Operating Procedures (SOPs) and then they get caught up in the daily grind and it never happens. Or, they take the time and energy to create them and they sit, unused, in a binder on a shelf.

Another challenge for many companies we work with is attracting and hiring people, especially new people to the industry, and getting them trained to “do things our way.”

Our guest today, Nick Slavik, has done an outstanding job of developing SOPs for his company and then implementing training to meet those internally. It turns out he has some other views of the world that are extremely helpful in running a business, as well.

Nick is the Proprietor of the Nick Slavik Painting & Restoration Co., Host of Ask a Painter Live, and contributes to This Old House. He has been and national and international speaker on topics such as entrepreneurship, craftspersonship, trades reformation, working with millennials, harnessing technology for trades business, financial benchmarks, industry standards and coating science.

Nick has been a craftsman for more than 25 years. His company has been awarded more than 5 National awards for craftsmanship over the last 3 years. He has created a rigorous Apprenticeship program where he finds, trains, inspires and mentors young people in his craft. In 2018, he was made a family member at This Old House.

Tim, Steve and Nick talk more about:

  • Background and description of the Decent Human Being Theory.
  • Creating & developing Standard Operating Procedures (SOPs).
  • Holding teams accountable and getting them to adhere to SOPs.
  • Developing them is one thing but training to them is another.
  • Balancing the demand for work, growing the business and training new personnel.
  • Hiring green and training OR hiring an experienced painter and re-training them?
  • And more…

Don't Miss the 2020 Annual Remodelers Summit

Join Us for Two Days of Successful Remodelers, Bestselling Authors and Industry Leaders Sharing Ideas, Inspiration and Business Solutions as We Look Forward to Better Days Ahead. [More Information + Registration]

Ep.122: Selling Virtually in Today’s Market with Matthew McDaniel

October 12, 2020 Management, Marketing, Sales 00:41:17

Remodeling companies and builders are now selling virtually, saving time and labor. Business owners and sales teams are finding new and unique ways to reach their audiences and secure contracts for projects and we’ve heard from some R/A Roundtables members that are now booking projects into 2022.

Our guest today has taken it a step further and we wanted to explore how far technology can take us. Imagine being able to sell remodeling projects through the web without even leaving your office or perhaps your kitchen. Matthew McDaniel and his team at Roofle are doing just that.

Matthew is the Chief Marketing Officer at Roofle, a revolutionary platform making it as simple as possible for homeowners to replace their roof through an online questionnaire, catalog and resulting match-making system.

Tim, Steve and Matthew talk more about:

  • Background and overview of the Roofle online platform.
  • The process Roofle uses to sell contracts and provide service.
  • The unique selling point for the public… why buy online?
  • How a remodeler or builder might utilize the same type of experience
  • And More…

Tim's Lead Carpenter Handbook Re-released!

We are excited to announce that Tim’s Lead Carpenter Handbook has been updated, re-formatted and re-launched! This is such a valuable resource for your production department… Every person on your production team should have one of these. Click here to learn more and get your copy from Amazon.
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Ep.121: Cracking the Code; Mastering the Art of Building Code Compliance with Mike Guertin

October 5, 2020 Management, Operations, Production, The Tim Faller Show 00:39:06

In this episode, Tim and Steve are talking about code… yes, the building code.

Who gets excited about the building code? One of the most common thoughts is that it makes it hard for a contractor to make money, however another thought is, it sets a low bar and as professionals, we should all be building better than the minimum standards.

While likely different across the US and Canada, building codes have a common trait in that they can be a barrier to workflow and our guest for this episode, Mike Guertin, provides us with some useful information and advice on things you may be getting wrong and ways you can stay compliant.

Mike Guertin has been building and remodeling homes in the smallest state in the union for over 40 years. Mike regularly writes for Fine Homebuilding and JLC magazines and trains other contractors on better building practices and building codes at JLC Live, Deck Expo, IBS and other construction trade shows.

Tim, Steve and Mike talk more about:

  • Background on building codes and their purpose.
  • What “Building above code” means.
  • Some common code mistakes contractors & remodelers make.
  • Parts of the building code that contractors may find useful.
  • And more

Tim's Lead Carpenter Handbook Re-released!

We are excited to announce that Tim’s Lead Carpenter Handbook has been updated, re-formatted and re-launched!

This is such a valuable resource for your production department… Every person on your production team should have one of these.

Click here to learn more and get your copy from Amazon.

Ep.120: After the Fire – Where Are They Now? with John Murphy

September 28, 2020 Management, Operations, The Tim Faller Show 00:33:59

In Episode 87, back in January, we spoke with John Murphy about the devastating fire that ripped through his cabinet shop and office and the process they were using to rebuild, literally from the ashes.

And, of course, soon after we spoke, COVID hit and they were faced with yet another obstacle… however John’s company was already working remotely, so perhaps they had a head start on the rest of us.

John and his team at Murphy Bros. Design/Build/Remodel in Minneapolis are ready to move back into their offices in the next few weeks and in this episode, Tim and Steve catch up with John to talk more about the process he went through to get there.

Tim, Steve and John cover:

  • A quick review of what happened with the fire.
  • How the business operated while rebuilding the office.
  • Any significant changes to the business (process, procedures, etc.) because of the fire.
  • Outsourcing work & working through other contractors.
  • Working remotely; challenges, opportunities, etc.
  • And more…

Ep.119: Moving from Carpenter to Owner with Brad Sawler

September 21, 2020 Management, Operations, Production, The Tim Faller Show 00:34:26

Today’s topic came from a subscriber who contacted Tim asking about making the transition from a single owner-operator to building a team and assuming the role of “Boss.”

Some remodelers just want to do the work themselves and stay small. They enjoy wearing all the “hats,” resigning themselves to the fact that they don’t have the energy or desire to take the next step.

This episode focuses on the transition and growth needed to take the next step. No better example than our guest, Brad Sawler, owner of Oxland Builders in Stratham, NH.

Brad Sawler, started Oxland Builders in 2003 with a partner intent on building high-end spec homes. As the company grew, Brad found himself being pulled away from the field more and more often. The time had come for him to take off his tool belt and focus on growing the business.

Since 2016, Brad has focused on sales, estimating and marketing. The company has grown to a field staff of 7 with plans to hire more personnel in 2021.

Tim, Steve and Brad cover:

  • The transition from working in the field and being hand-on to more of a supervisor role.
  • The determination that growth and hiring a staff was necessary.
  • What the hardest hurdles were and what the easiest tasks were to hand off.
  • Learning to trust others in the front office.
  • Changes in project process and documentation.
  • Changes in pricing, labor hours, etc.
  • Establishing a training system with the team.

This Episode Sponsored by: Builder Funnel​

We are excited to have Builder Funnel joining us as a featured sponsor for The Tim Faller Show. Spencer Powell and his team at Builder Funnel have been huge supporters of R/A and the remodeling community for years and it is great to have on board as a featured sponsor… Welcome, Builder Funnel!

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Ep.118: What Makes a Good Boss with Aaron Enfinger and Les Anderson

September 14, 2020 Management, Operations 00:34:05

In this episode, we take a look at what it takes to be a good boss from an employee’s perspective, but also from the supervisor side as well, as both of our guests have risen through the ranks to become leaders of their respective businesses.

Our first guest, Aaron Enfinger, came up through the ranks and is now General Manager of the company he works for. And our second guest, Les Anderson, has been with his boss for almost as long as the company has been in business, in a market where there are many great remodeling companies.

Aaron is the General Manager at The Cleary Company, a Remodel-Design-Build firm in Columbus, Ohio. As The Cleary Company was growing steadily, it became evident in early 2017 that additional oversight and management was needed in the other areas of the organization. The role of General Manager was created, and Aaron was promoted to the role to help fill this void.

Les is a Field Supervisor Sylvestre Remodeling & Design. Les has over 42 years of construction experience, including 36 years in residential remodeling. He has been with Sylvestre for over 34 years, and a field supervisor for twenty years.

Tim, Steve, Aaron and Les talk more about:

  • The most important thing a business owner can do to be a great boss
  • As a supervisor, what you do to try to do to create a great work place
  • What is it about your boss that makes you want to stay
  • What the “deal breaker” is for many employees
  • And more…

This Episode Sponsored by: Builder Funnel

We are excited to have Builder Funnel joining us as a featured sponsor for The Tim Faller Show. Spencer Powell and his team at Builder Funnel have been huge supporters of R/A and the remodeling community for years and it is great to have on board as a featured sponsor… Welcome, Builder Funnel!
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Ep.117: Maintaining Good Mental Health with Marian Faller

September 8, 2020 Management, Operations, The Tim Faller Show 00:35:56

We are well into the Covid crisis of 2020 and we are starting to hear of people struggling with the stress.

We also see business owners and production leaders that are working like crazy to handle the surge of business, catch up or even to just make it all work.

Our guest today is someone that deals with people everyday that are just trying to deal with life and the stress it can bring.

Tim’s wife, Marian Faller, joins the show today with insight and advice on handling and dealing with stress in the workplace, and in your personal life as well.

Marian, a Licensed Independent Clinical Social Worker (LICSW), is a psychotherapist working in Rhode Island for over sixteen years through her private practice, Cornerstone Counseling. She excels at providing customized counseling for individuals, groups, and couples with relationship, mental health and addiction concerns.

Tim, Steve and Marian cover:

  • The impact stress can have on people and a workplace.
  • The signs that an owner or manager should be looking for, to see signs of stress.
  • The difference between “normal stress” and “burnout” stress?
  • In talking with an employee, what should a manager watch for to avoid getting “wrong” info.
  • If a manager sees the signs of stress what they should do.
  • What an individual should do if they are seeing themselves over-stressed.
  • Resources for listeners.

This Episode Sponsored by: Builder Funnel

We are excited to have Builder Funnel joining us as a featured sponsor for The Tim Faller Show. Spencer Powell and his team at Builder Funnel have been huge supporters of R/A and the remodeling community for years and it is great to have on board as a featured sponsor… Welcome, Builder Funnel!

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Ep.116: Detailed Planning for Large Remodeling Jobs with Andy Moore

August 24, 2020 Management, Operations, Production, The Tim Faller Show 00:36:00

In the last episode, we talked about the importance of Daily planning with Billy Andrews from Schloegel Design Remodel. In this episode, we take another step by talking more about how to approach planning and orchestration for larger, more extensive remodeling projects.

This topic of planning actually came from one of our subscribers, so keep those ideas coming… We love topic suggestions!

Once again, we tap into the vast talent pool we have here at Remodelers Advantage and welcome Andy Moore, Site Superintendent for Jeff King and Company, to the show to discuss her experience in planning for these types of projects.

Working in the remodeling industry since 2006, Andy came to San Francisco and to Jeff King & Company as a Lead Carpenter in 2012 and transitioned to site supervision duties in 2015. Most recently, Andy supervised the largest project ever undertaken by Jeff King & Company, a 32-month “whopper” with a number of sequencing challenges.

Tim, Steve and Andy cover:

  • Maintaining focus and discipline on a project lasting months and even years.
  • How to organize what is needed on a large, complex project.
  • What the daily, weekly and monthly focus looks like.
  • Tools used for planning and execution.
  • What on-site meetings and planning sessions look like, who is there, etc.
  • And More…

Our Sponsor for This Episode: Wellborn Cabinet

Wellborn Cabinet is the featured sponsor for this episode of The Tim Faller Show. Thank you, Wellborn Cabinet!

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