Technology

Ep.81: Success with Daily Logs with Jason Stearns

November 25, 2019 00:27:11

Today we’re tackling what can be a simple topic, but some remodeling companies are still struggling with daily job logs. Technology has made this task so much easier to accomplish and to store.

In this episode, Jason Stearns talks with Tim and Steve about what to capture in a daily log, how to get your project managers to do it effectively, and why it’s a legal necessity.

Jason has been in high-end residential market in San Francisco for almost 30 years, including projects working with many prestigious architecture firms. He joined Jeff King & Co. as director of production in 2017. Since then, he’s helped implement the use of Procore for their production teams, standardized the project scheduling formats, and started a weighted numeric skills assessment system for evaluating the carpentry and labor staff to identify needed training for advancement.

The daily log is a working tool that helps you track your scheduling commitments from subcontractors, keep records to protect you and your company during disputes, and other information. Jason talks about how his company uses daily logs, and the benefits, including:

Using templates for the log
What information to record
Tracking inspections
Using it as a legal document in lawsuits
How to get your team’s buy-in
Making everyone accountable
Using the logs in a project review
Why to keep them private
And more …

If you’re still on the fence and not regularly keeping daily logs, Jason says keeping one for every job, every day, is the best insurance you can have against your company getting hurt in a legal dispute.

Tell Us More …

We’ve gotten fantastic ideas from our listeners for topics and guests. If you’ve got a suggestion for Tim, drop him a line at tim@remodelersadvantage.com.

Ep.79: Syncing Estimating & Production with Ryan Beaber

November 11, 2019 00:31:13

It’s a common challenge Tim finds in his consulting work with remodelers — how difficult it is to accurately estimate your remodeling company’s own work, to bring jobs in on time and budget. The difference can cause friction between estimators and those in the field, and cost you money.

In this episode, Ryan Beaber talks to Tim and Steve about his experience as an estimator, and why communication between the estimator and project managers is the key to accurate forecasting. This year, his company is coming in one percent under budget on their jobs.

Ryan is an estimator with Forward Design Build Remodel in Ann Arbor, MI. Ryan joined the team in 2015 as a carpenter, and in January 2019 moved into the office to take over the estimating responsibilities. Forward Design Build Remodel has had year-over-year growth for several years, consistently out-pacing industry averages in customer satisfaction, and receiving peer recognition such as the 2018 ProRemodeler Gold Design Award, the 2018 NARI CotY Regional Award for residential interior, and the 2019 Fred Case Remodeling Entrepreneur of the Year runner up.

Ryan says experience in the field helped his transition to becoming the estimator. He understands how the field team works and knows the subcontractors, which helps him keep communications open, accurate and efficient. Ryan talks about how he and the field staff make this happen, including:

Using past jobs to predict future budgets
Handling discrepancies between budget and what actually happened
Accepting responsibility for mistakes
The importance of cataloging communications
Tracking all the data
Posting the red flags
Handling change orders quickly
The KPIs to look for
Taking care of clients’ emotions
Handling material cost increases
And more …

Ryan says both estimating and production want the company to be successful — use that to get everyone on the same page, and pulling in the same direction.

The Suggestion Box is Open

This episode was once again the result of a listener’s suggestion. If you have an idea for a topic or guest, drop Tim a line at tim@remodelersadvantage.com.

Ep.76: Production in Insurance Restoration with Mike Carey

October 21, 2019 00:39:07

Restoring a home after a catastrophe like a fire or flood is fairly specialized, not something most remodeling companies do. There are different challenges, like dealing with insurance companies and payouts, so these companies have different perspectives on production.

Mike Carey has worked in insurance restoration for 25 years, as well as doing residential remodeling and commercial contracting, giving him a unique viewpoint.

In this episode, Mike talks to Tim and Steve about the differences — and similarities — in production when restoring a client’s home versus standard remodeling, and what to do to get started in this part of the industry.

Mike’s company, Carey Contracting, is located in Michigan’s Upper Peninsula. In business for 35 years, Carey Contracting has 15 employees. Carey has been involved in insurance restoration work for 25 years, and there are years where insurance restoration produces more than 50 percent of the company’s volume.

Mike went to school to learn what an insurance adjuster knows when he started out in the restoration business. Since then, the company has made a name for itself in the insurance restoration business. He says the restoration can be wonderfully rewarding work. Mike talks about the process of working with insurers and clients, and getting your team up to speed, including:

Working with adjusters
Project time frames
Working through the clients’ stresses
Demolition and discovery
Billing for restoration work
The critical need for proper documentation
Insurance vs. “as built”
Remaining objective
Creating a buffer between the insurer and the homeowner
Dealing with code improvements and policies
And more …

If you’re interested in pursuing insurance restoration, Mike says, you’ll need software that’s compatible with what insurance companies use and get training in fire, smoke, and water damage restoration.

Ep.75: Promoting the Young Guy with Ryan Murphy

October 14, 2019 00:33:55

Finding good employees and managers can be difficult — there just aren’t that many qualified workers out there. Hiring somebody young without much training is an investment, but it can pay off in the long run. If you find the right person.

Ryan Murphy is one of those people. He didn’t know anything about construction until he started working in the field when he was 19. Six years later, he’s a project manager.

In this episode, Ryan talks to Tim and Steve about his experience and growth, and how your company can find great workers and train them to move up within your organization.

Ryan is a project manager at Elite Construction Services Inc. in Santa Cruz, CA. He joined Elite three years ago as a carpenter after gaining two years of experience elsewhere. He worked his way from apprentice to journeyman after his first year. Six months later, Ryan began training to become a project manager, while still doing some carpentry as needed.

You have to have a constant and consistent conversation with everyone you meet to find the right people, he says. Talk to family, friends, and clients even before you have an opening. Ryan talks about his experiences in getting hired, his training on the job, and how you can promote people from within, including:

What to look for
Using a visual workbook
When to let workers go on their own
How to train for growth
Providing a safety net
How to teach the office tasks
Teaching people to answer their own questions
Using technology to run jobs better
And more …

The biggest key to finding and keeping young workers is making them feel like they have a real future in the industry, and especially within your company, Ryan says.

Ep.74: Remodeling in Historic Restoration with Walter Beebe-Center

October 7, 2019 00:38:41

Any remodeling involving a historic building is complicated. You never know exactly what you’ll find hidden and what will have to be replaced. Period details have to be replicated, material that would be tossed out in a standard remodel must be saved, and old-world techniques like window glazing must be done. If the local historical commission gets involved, it can add another level of difficulty.

Remodeling historic structures isn’t for everyone, but Walter Beebe-Center and his company tackle these projects regularly. He says the company’s been lucky to work on houses that were occupied by people like Abigail Adams, John Greenleaf Whittier, Paul Revere, Josiah Quincy, Nathaniel Hawthorne, Alexander Hamilton.

In this episode, Walter talks to Tim and Steve about remodeling historic homes, fixing previous work, and bringing older homes up to modern standards — with new plumbing, electrical work, and more energy efficiency.

Walter is the owner of Essex Restoration in Wilmington, MA. Upon graduating from Columbia College with a B.A. in economics, Walter gained hands-on carpentry experience by working on various building and remodeling projects in eastern Massachusetts. After five years working in the field, he (like many of his employees) attended North Bennett Street School’s two-year, full-time Preservation Carpentry program. In 1994, Walter founded Essex Restoration and began operating as a three-man company. Since then, Essex Restoration has grown to 17 employees and has served hundreds of clients.

Walter explains the differences in working in preservation, replication, and renovation. Working with homeowners in historic homes requires compromises, in budget and function. He talks about the particular challenges and rewards of working in historic buildings, and how to preserve the charm of the old while building in modern conveniences and energy efficiency, including:

Figuring out how and where to add electricity and plumbing
Why drafts kept old houses healthy
How remodeling differs from “re-muddling”
Welding window glass
Working with the historical commission
Tunneling under an old foundation to pour new footings
Repairing a leaking roof without removing interior plaster
What a drift pin is, and how to use it
How to structure contracts
Keeping control of the budget
Setting a fixed markup percentage
Emptying a full dumpster to find an antique detail
The stories old buildings tell
And more …

If you’re interested in gaining the skills and knowledge necessary to work on historic homes, Walter advises to pair formal training with on-the-job experience.

Ep.59: New Energy Opportunities with Jacob Corvidae

June 24, 2019 00:33:53

“Going green” has been a part of the remodeling and building industries for a while. But much of the eco-conscious activity has been reactive. There’s real movement now to be proactive, and that’s especially true in the energy industry. It’s undergoing a massive disruption — and that has big implications for remodelers and builders.

In this episode, Jacob Corvidae talks about what’s coming in the energy industry, and what it will mean for your business, with Tim and Steve.

Jacob is a principal in the Buildings Program at Rocky Mountain Institute, where he leads the Residential Energy+ initiative. After nearly two decades of work in sustainable community development in Michigan, he now works from RMI’s Boulder, CO, office. He’s also a co-author of The Carbon-Free City Handbook, and The Carbon-Free Regions Handbook, two guides to help local governments around the world take action faster, and reports to support contractors and builders.

Jacob’s focus is on practical methods to get to a cleaner, more prosperous energy future. The discussion ranges from macro to micro topics — from the global impacts to why residential gas stoves can cause asthma attacks. Find out what changes in energy production and infrastructure will mean to the building and remodeling industries, including:

What the dropping price of solar may mean for you
Changes in utility rates
How energy-efficient building will save, and possibly, earn money
Solar on homes as part of a community “farm”
The economics of clean energy
Infrastructure challenges and solutions
The rise of the all-electric house
Enforcement of energy-efficiency through local standards and codes
Staying ahead of the curve to become a local market leader
Educating your customers
The sales opportunities for you
Getting a strategy together
Reaching out to manufacturers
And more …

Including where to go for more information and education. To start, Jacob recommends his own organization and additional resources:

Ep.50: Choosing Estimating Software with Jef Forward

April 8, 2019 00:37:20

Estimating accurately is critical to the success of any remodeling business. As you grow your business or hand off estimating to an employee, having the right system in place is paramount. It can feel like an overwhelming decision — there’s so much software available. The wrong decision will cost you lost revenue, but even worse — lost time.

Fortunately, there’s a simple strategy to help you navigate this very important decision.

In this episode, Jef Forward talks about estimating software with Tim and Steve. He’s worked with several estimating software packages and systems over the years, and shares what he’s learned.

Jef Forward is the founder — and co-owner with his wife Monica — of Forward Design Build Remodel in Ann Arbor, MI. For more than 20 years, Jef has performed every role within the company, including designer, laborer, carpenter, bookkeeper and estimator — you name it, he’s done it. Now with 24 employees, Jef has two full-time estimators.

Start your decision-making by looking at two factors — getting the estimate itself right and how the program’s output will be presented to someone other than the estimator — especially your clients. The first step is to not look at any software, Jef says. You can get distracted by all the bells and whistles of new programs and miss whether it will really work for you. He talks about the vetting process, what it can do for your estimating, and some of his favorite software choices, including:

How to create a Process & Needs document
Integrations with other programs
Deciding on must-haves and nice-to-haves
Mixing and matching vs. all-inclusive systems
Not looking for quick fixes
Evaluating and testing
Who to involve in making choices
The fine art of guessing
What to do by hand vs. what’s automatic
Slicing and dicing information
Client presentations and reports
And more …

Choosing the right estimating software for your company depends on many factors, but the work done up front will ensure you’re not saddled with a system that doesn’t fit. Taking the time and involving the team will help you make the right pick.

Tell Us More!

Do you have a suggestion for a topic or guest for an upcoming episode? Send Tim an email: tim@remodelersadvantage.com.