Hiring

Active Listening in the Job Interview with Christine Miles – [Best of The Tim Faller Show]

In the interview process, actively listening is key. But how? And how do we change if we “really need someone”? Then, of course, there are all the other times that when we look back at a difficult situation, whether a client or an employee, we see all the signs of the challenge were there, but we did not listen. Guest Christine Miles is here to share some insight and answers on how to avoid that situation.

Christine Miles is the author of What Is It Costing You Not to Listen?: The Power of Understanding to Connect, Influence, Solve & Sell, a professional keynote speaker, consultant, executive coach, thought leader, entrepreneur, and radio show host.  She is the founder and CEO of EQuipt.  Additional information on her may be obtained here. 

Tim, Steve, and Christine talk more about:

  • The importance of learning to listen
  • Other situations we can benefit from actively listening
  • And more…

Hindsight is 2020 with Tim Faller and Steve Wheeler- [Best of The Tim Faller Show]

If you’ve ever wondered what you’d do differently when starting your remodeling business if you only knew then what you know now, you’re not alone. 

Tim and Steve do, too. 

In this episode, the guys talk about what they’ve learned in their time at Remodelers Advantage and from their podcast guests that they wish they knew when they were running their own businesses.

They each identified the five biggest takeaways that make remodeling businesses stronger, more profitable, and built for growth. Learn what they think is important and why, including:

  • The power of job descriptions
  • Being financially transparent
  • Protecting profit through data
  • Making business decisions based on numbers, not feelings
  • Learning to sell, not just take orders
  • Getting to a zero punch list
  • And more …

Exploring the Decent Human Being Theory with Nick Slavik – [Best of The Tim Faller Show]

Many remodelers, builders and business owners make resolutions or commitments to create Standard Operating Procedures (SOPs) and then they get caught up in the daily grind and it never happens. 

Another challenge for many companies we work with is attracting and hiring people, especially new people to the industry, and getting them trained to “do things our way.”

Our guest today, Nick Slavik, has done an outstanding job of developing SOPs for his company and then implementing training to meet those internally. It turns out he has some other views of the world that are extremely helpful in running a business, as well.

Nick is the Proprietor of the Nick Slavik Painting & Restoration Co., Host of Ask a Painter Live, and contributes to This Old House. He has been a national and international speaker on topics such as entrepreneurship, trades reformation, working with millennials, harnessing technology for trades business, financial benchmarks, and industry standards. Nick has been a craftsman for more than 25 years. His company has been awarded more than 5 National awards for craftsmanship over the last 3 years. He has created a rigorous apprenticeship program where he finds, trains, and mentors young people in his craft. In 2018, he was made a family member at This Old House.

Tim, Steve and Nick talk more about:

  • Background and description of the Decent Human Being Theory.
  • Creating & developing Standard Operating Procedures (SOPs).
  • Holding teams accountable and getting them to adhere to SOPs.
  • Balancing the demand for work, growing the business and training new personnel.
  • And more…

 

Best of the Tim Faller Show: Ep. 128: Onboarding New Staff with Chris Beck

When we discuss the labor shortage, we are often talking about how to find or develop good talent.

What we are now hearing from our Roundtables members is that they are finding people, getting them on the team, and then they fail. In many cases, these aren’t catastrophic failures, but slips in net profit or schedules or proper estimates, etc.  We can write this off to “they misrepresented themselves” during the interviews. Or, we can take a closer look at our own onboarding process to ensure we are setting our new hires up for success, not failure.

To dive deeper on this topic, Tim and Steve welcome Chris Beck to the show to talk about how he and his team at Normandy Remodeling handle the onboarding process.

Chris has been with Normandy Remodeling in Hinsdale, IL for 14 years; eight as Superintendent, two as the Production Manager and four as Director of Production. Normandy has added five Superintendents over the past five years to cover increased production and they are on pace to set another annual Produced Sales record, their 5th year in a row.

Tim, Steve and Chris cover:

  • Definition and background of onboarding.
  • Documentation and checklists.
  • And more…

Ep.198: Becoming a Memorable Leader with Howard Prager

Howard Prager joins the show to talk about how memorable leadership can help retain good employees, increase productivity and improve customer service.  He outlines his VIP model of leadership, which is easy to apply, proven effective, and will help create a company with which customers will want to do business and employees will want to work.

Howard Prager is president of Advance Learning Group, the author of the book Make Someone’s Day Becoming a Memorable Leader in Work and Life, speaker, executive coach, and consultant who helps managers become memorable leaders.  He has worked extensively with Fortune 500 companies as well as numerous small businesses and has won multiple professional awards for his work. 

Tim, Steve, and Howard talk more about:

  • Characteristics of a leader
  • Leadership vs. Management
  • And more…..

Ep.194: Encouraging Diversity

Join Tim and Steve as they talk to Nicole Warren about embracing and increasing diversity in the trades, and in this case, with women.   Tim makes the case that professionals in the remodeling industry must be more proactive in reaching across traditional boundaries in order to attract high preforming talent.  Nicole is a great example as her strong work ethic has helped her outperform her male colleagues to secure a number of promotions in her career.  Crossroads had the insight to encourage diversity and has reaped the rewards of that with Nicole.

Nicole, along with her father, is a carpenter for Crossroads Contracting  in Londonderry, NH.  She has always liked working with her hands, and once she had a child, she needed family friendly work hours. Becoming a carpenter allows her to work in a fulfilling career, but have the work-life balance she needs for her family. 

Listen as Nicole, Tim, and Steve discuss:

Creating the awareness that there are opportunities for everyone

How to ensure that the wording in communication does not exclude anyone

And more…

Ep.193: Unlimited Vacation Time – [The Tim Faller Show]

Join Tim and Steve as they talk to Clark Harris, who recently implemented an unlimited vacation time policy at his company, to see how it is working. Although some might find this idea radical, it fits right into the strong culture that Clark has built within his company. He runs an open book organization, where he shares performance numbers with all team members, fosters an environment of open communication, trust, accountability, responsibility, freedom, and developing an owner’s mindset. 

Clark, a carpenter by trade, started his company, Innovative Construction, in 2000 and serves the Atlanta, GA metro area.  He initially grew the company slowly until he found Remodelers Advantage, where he said he found the “right way to run a business”. He has grown Innovative Construction into a multi-million dollar business with 17 employees he endearingly refers to as team members. 

Listen as Clark, Tim, and Steve discuss:

  • Using unlimited vacation to attract and retain the BEST talent
  • How responsibility and freedom are interdependent
  • And more…

Remodelers Summit is a remarkable educational event designed specifically for the remodeling community.  This year we will feature:

  • 3 inspirational and entertaining keynotes
  • 4 education tracks with 36 industry leading speakers with strategies to help you grow a better business
  • Networking with Ask Anything sessions
  • 80s party, a happy hour
  • And more…

This year the Remodelers Summit will be held at the beautiful Gaylord National Harbor, near Washington DC.

You do NOT want to miss it!

Ep.192: Active Listening in the Job Interview with Christine Miles

In the interview process, actively listening is key. But how? And how do we change if we “really need someone”? Then, of course there are all the other times that when we look back at a difficult situation, whether a client or an employee, we see all the signs of challenge were there, but that we just did not listen. Guest Christine Miles is here to share some insight and answers on how to avoid that situation.

Christine Miles is an author of What Is It Costing You Not to Listen?: The Power of Understanding to Connect, Influence, Solve & Sell, a professional keynote speaker, consultant, executive coach, thought leader, entrepreneur, and radio show host.  She is the founder and CEO of EQuipt.  Additional information on her may be obtained here. 

Tim, Steve and Christine talk more about:

  • The importance of learning to listen
  • Other situations we can benefit from actively listening in
  • And more…

Ep.180: Setting Up an In-house Training Center with David Myers

It is always both exciting and refreshing to see companies tackle skills training head on by providing necessary programs for new talent.  Guest Dave Myers joins us to talk about the training process he and his team use to set employees up for success.  

Dave is the Vice President and general manager of J. Francis Company, a design build and remodel firm in Pittsburgh, PA.  He previously worked in college administration and facility management, and finds that elements from his previous positions have been beneficial to the success in his current role.

Tim, Steve and Dave talk more about:

  • The investment into a training program
  • Logistics and timelines of training
  • Significant outcomes of the program
  • And more…

Ep.179: The Secret to Successful Bonuses and Incentives with Doug Panozzo

Join guest Doug Panozzo as he helps us wrap up our 4-part series on Bonuses and Incentives.  Doug shares the many facets of incentives and ways he has been successful in motivating his team.

Doug is the production manager at Hogan Design and Construction and joined their team in 2017 after several years managing projects for a technology company.  He brings leadership, communication, organization, and attention to detail to his job and we hear all about it in this episode.

Tim, Steve and Doug talk more about:


4-Part Series on Bonuses and Incentives: