Sales

Ep.134: Seeing Projects from the Client’s Point of View with Meghan Haines

Have you ever gone through an entire job thinking that the client was delighted with your work and then discovered afterward that they liked most of it, BUT…. (you fill in the blank). So, the question remains, how do you ensure customer satisfaction or, as some call it, creating “Raving Fans?”

There is no better way to explore this than by asking real clients, and even better when the client has a remodeling background and can look at it from either viewpoint.

Meghan Haines is the Production Coordinator for Hercules Design Build, a remodeling company in the St. Louis area. Meghan has been with Hercules for a little over a year and a half; However, before joining the company, she was a client for three remodeling projects in her own home.

Tim, Steve and Meghan talk more about:

  • Background on Meghan’s household (size of house, family, pets, etc.).
  • Description of the projects that Meghan contracted for.
  • Sales & production: did they match and meet expectations.
  • The most critical action an on-site manager can take while working on a project.
  • Things that the contractor did that made the projects more bearable.
  • Advice for remodelers from the client’s perspective.
  • And more…

This Episode Brought is Sponsored by LL Flooring -

We are excited to welcome LL Flooring as a sponsor for this episode. For over 25 years and with over 400 locations nationwide, they have focused on doing one thing – hard surface flooring – better than anyone else. Check out their website here – LL Flooring

Ep.122: Selling Virtually in Today’s Market with Matthew McDaniel

Remodeling companies and builders are now selling virtually, saving time and labor. Business owners and sales teams are finding new and unique ways to reach their audiences and secure contracts for projects and we’ve heard from some R/A Roundtables members that are now booking projects into 2022.

Our guest today has taken it a step further and we wanted to explore how far technology can take us. Imagine being able to sell remodeling projects through the web without even leaving your office or perhaps your kitchen. Matthew McDaniel and his team at Roofle are doing just that.

Matthew is the Chief Marketing Officer at Roofle, a revolutionary platform making it as simple as possible for homeowners to replace their roof through an online questionnaire, catalog and resulting match-making system.

Tim, Steve and Matthew talk more about:

  • Background and overview of the Roofle online platform.
  • The process Roofle uses to sell contracts and provide service.
  • The unique selling point for the public… why buy online?
  • How a remodeler or builder might utilize the same type of experience
  • And More…

Tim's Lead Carpenter Handbook Re-released!

We are excited to announce that Tim’s Lead Carpenter Handbook has been updated, re-formatted and re-launched! This is such a valuable resource for your production department… Every person on your production team should have one of these. Click here to learn more and get your copy from Amazon.

Ep.112: Sales Training for Non-Salespeople with Jeff Borovitz

In this episode, we continue to explore outside of the production world, but touch on areas of the business that affect what we do every day. Remodeling sales is typically handled by the business owner, or perhaps a sales team if the company is large enough.

What if we got others involved in the sales process? Ideally, the entire team should be focused on client satisfaction and in some instances, that means project and production managers being able to upsell in the field.

Tim and Steve welcome Jeff Borovitz to the show to talk more about training your production team in the art of selling in the field. Jeff is the owner of Sandler Training and has advised, trained and coached small and medium-sized companies on developing stronger sales teams, closing more sales and leading organizational change.

Tim, Steve and Jeff talk more about:

  • Jeff’s background and more about Sandler Training.
  • Why non-salespeople should care about sales.
  • Situations and scenarios where a Project Manager may need to sell effectively.
  • How sales techniques can help handling Change Orders.
  • The Sandler “Up-front Contract” – what it is and how it can be used on a job site.
  • Other Sandler concepts that make working with clients easier on a job site.

Jeff Borovitz will be leading a course, starting in September, that focuses on client management training for Designers, Architects and Project Managers.
Click Here for More Information >>

This Episode of the Tim Faller Show Sponsored by: Wellborn Cabinet

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