Management

Building a Team, Not a Family with Jef Forward – [Best of the Tim Faller Show]

While having a family-like culture is a well-intended premise, it is oftentimes impractical.

Companies may notice that one or two employees are intolerant of the family-like culture in place and leave the “family” dysfunctional. 

Creating an environment where there is a structure that resembles a team, rather than a family, is a way to avoid intolerance, and grow as a company.  In this episode, guest Jef Forward describes how he was able to achieve a team-like culture in his business, and why it has been successful.

Jef has a Masters Degree in Architecture from the University of Michigan and started Forward Design Build in 1997, focusing on a design and build method to ensure successful projects. He defines a successful project as a happy homeowner with a beautiful, functional home completed within ‘stated’ expectations of cost, service and schedule from the beginning of design to the end of construction.

Tim, Steve and Jef talk more about:

  • The “locus of control” 
  • How to address and correct the path of someone who is trending sideways
  • How to efficiently communicate with different team members
  • And more…

Culture! with Mitch Gray – [The Tim Faller Show] S4 E11

On this episode of The Tim Faller Show, Mitch Gray joins the show for the second week to talk about culture and how you can improve your company’s culture. Mitch says that many employers don’t know how to vocalize culture, and employees don’t know how to connect with it.  He defines a good culture as how we live, move, and exist within a family or company. When a company creates a good culture, the energy and synergy are palpable, thus creating a better workplace where employees are held accountable.

Mitch Gray is the owner of Mitch Gray Media in Albuquerque, New Mexico. Mitch started the media company in 2015, and over the past 20 years, he has worked with and coached over 10,000 leaders and clients worldwide.

Tim, Steve, and Mitch talk more about

  • Four questions to measure your culture
  • Description of bad company culture and how to change it
  • And more….

How To Hire And Keep Great People With Mitch Gray – [The Tim Faller Show] S4 E10

Mitch Gray joins the show to discuss hiring and keeping great people.  He talks about the importance of understanding interpersonal relationships and getting intentional about finding people with passion, as passion feels energy.  Understanding that everyone wants to feel valued, empowered, and a part of something larger than themselves, no matter what level of employee.  This is core to the successful hiring and retention of great employees.

Mitch Gray is the founder of Mitch Gray Media, author of HOW TO HIRE AND KEEP GREAT PEOPLE, and host of The Mitch Gray Show. After spending over two decades leading teams as a business owner, manager, pastor, non-profit founder, and community organizer, Mitch developed a strong passion for leaders and employees. Mitch’s mission is to empower teams to perform and individuals to pursue their passion.

Mitch, Tim, and Steve discuss

  • The challenges of recruiting the right employees
  • How to convey passion to all levels of employees
  • Tips to do a better job of hiring
  • And more…

Click here to listen.

The Key to Good Management is Listening with Christine Miles [Tim Faller Show] S4 E9

Today on the Tim Faller Show, Christine Miles joins the show to discuss how better listening skills lead to better communication. Christine explains why listening is so complicated and suggests some easy ways to listen better. She also highlights the importance of communication in creating trust between co-workers.

Christine is an author, professional keynote speaker, consultant, executive coach, thought leader, and entrepreneur. She is the Founder and CEO of EQuipt, a training and consulting company that helps leadership teams grow sales, develop people, and create cultures of understanding. She developed The Listening Path™, a transformational workshop on listening to understand, which has been taught at various Fortune 100 corporations, universities, law firms, and privately-held companies. She is the author of What Is It Costing You Not to Listen? which will encourage you to examine how you are listening. You’ll discover that not only are many of the problems in your life due to not listening effectively, but listening helps to solve most problems.

Tim, Steve, and Christine talk more about:

  • Failure to listen can cause culture problems within an organization
  • Improving turnover through listening
  • How listening can help your company’s bottom line
  • And more…

Co-Building Long Distance Jobs with Jordan Smith [The Tim Faller Show] S4 E6

Jordan Smith joined the show to discuss partnering with another remodeling company to complete a job two hours outside his service area.  He discusses the benefits, risks, and challenges associated with the job type and the steps he took to mitigate problems.

Jordan and his wife Veronica started the Smith House Company four years ago to create beautiful and functional spaces that harmonize with their natural surroundings.  

Join Jordan, Tim, and Steve as they discuss:

  1. How to handle projects that are outside of the current service area
  2. The risks and benefits of partnering with another remodeling company to complete a job
  3. How to handle the relationships between the design company, build company, and customer

Click here to listen…

Concierge Service With Aimee Cianfarani – [The Tim Faller Show] S4 E3

Today on The Tim Faller Show, Aimee Cianfarani discusses how her company has made concierge services (a/k/a handyperson services) a successful part of the overall business.  In this high-failure segment of the industry, Aimee and her team have overcome significant odds to find great success by applying a strategic approach and using marketing as a key part of the process.  Aimee said hiring the right person for this role is also critical.  

Aimee is the Concierge Services Coordinator at Teakwood Builders in Saratoga Springs, NY.  Aimee has helped grow Concierge Services from a one-person operation into significant operations with jobs booked into 2023.

Listen to this episode where Aimee, Tim, and Steve talk about:

  • How to use this to service upsell customers to more significant projects or as a follow-up to other projects to keep them happy
  • Determining the right customers and employee talent for this service
  • And more…

The Impact Your Production Team Has on Marketing with Spencer Powell – [Best of The Tim Faller Show]

Raise your hand if you are a salesperson… Maybe a few business owners raised their hands, but most likely, our production people and our Project managers, Lead carpenters, and Production managers all kept their hands down. Not so fast!

In this episode, we step out of our comfort zone a little and talk about your production teams’ impact on sales and marketing. For this discussion, we bring in an expert in the marketing world who has worked with hundreds of remodelers and home builders all over the country, Spencer Powell.

Spencer is the President of Builder Funnel, a Colorado-based firm that provides sales and marketing services for homebuilders, remodelers & contractors. Spencer earned his Inbound Marketing, HubSpot, and HubSpot Partner Certifications in 2010 and has been practicing and teaching inbound marketing to businesses ever since.

Tim, Steve, and Spencer talk more about:

  • The impact production has on the Client Experience
  • The Top 3 things that will create negatives in the clients’ mind
  • The Top 3 things that create a positive reaction with a client
  • How the production team can create vital content for the marketing effort
  • How owners and leaders can get buy-in from the team and show the impact they have on the business

Active Listening in the Job Interview with Christine Miles – [Best of The Tim Faller Show]

In the interview process, actively listening is key. But how? And how do we change if we “really need someone”? Then, of course, there are all the other times that when we look back at a difficult situation, whether a client or an employee, we see all the signs of the challenge were there, but we did not listen. Guest Christine Miles is here to share some insight and answers on how to avoid that situation.

Christine Miles is the author of What Is It Costing You Not to Listen?: The Power of Understanding to Connect, Influence, Solve & Sell, a professional keynote speaker, consultant, executive coach, thought leader, entrepreneur, and radio show host.  She is the founder and CEO of EQuipt.  Additional information on her may be obtained here. 

Tim, Steve, and Christine talk more about:

  • The importance of learning to listen
  • Other situations we can benefit from actively listening
  • And more…

Let’s Revisit Zero Punch List Production with Mike Volochuk – [Best of The Tim Faller Show]

On our third episode, in March of 2018, we talked with Mike Barkhouse from Amsted Design Build about achieving “Zero Punch List” production.

We heard from a few listeners about that episode, and the concept of Zero Punch List, so we wanted to revisit it. We are now evangelists pushing to see the term “Punch list” eliminated from the remodeler’s vocabulary.  In a zero punch list scenario, after a project, no items remain to be addressed or “punched” because the items will have been addressed during the project and not at the project’s end.

A punch list is so ingrained within the industry that it is tricky to conceive of not having one. Every blog article about working with a contractor says something about that punch list. Usually, “Don’t pay until it is done.”

Our guest for this episode is Mike Voloschuk, Production Manager at Hurst Design Build Remodel in Westlake, Ohio. Mike is a member of our Roundtables for Production Managers peer group, and when he mentioned how his firm had adopted the Zero Punch strategy, we invited him to join us and discuss it.

Mike has been with Hurst since 2008 and moved from Carpenter to Production Manager.

Tim, Steve, and Mike talk more about:

  • Background on Hurst Design Build Remodel (size of projects, type of work, etc.).
  • Why Hurst moved to Zero Punch List production.
  • How Hurst made the transition and how the team reacted and adapted to the change.
  • How Hurst is doing with the new production mindset and how the clients have responded.
  • And more…

Hindsight is 2020 with Tim Faller and Steve Wheeler- [Best of The Tim Faller Show]

If you’ve ever wondered what you’d do differently when starting your remodeling business if you only knew then what you know now, you’re not alone. 

Tim and Steve do, too. 

In this episode, the guys talk about what they’ve learned in their time at Remodelers Advantage and from their podcast guests that they wish they knew when they were running their own businesses.

They each identified the five biggest takeaways that make remodeling businesses stronger, more profitable, and built for growth. Learn what they think is important and why, including:

  • The power of job descriptions
  • Being financially transparent
  • Protecting profit through data
  • Making business decisions based on numbers, not feelings
  • Learning to sell, not just take orders
  • Getting to a zero punch list
  • And more …