Management

Ep.04: Running Effective Production Meetings with Teri McDermott

Production meetings can either be an effective way to build communication between departments and drive profit OR they can become a complete waste of time. You may have experienced the latter; once a week the team comes into the office, arriving late, sitting in the same spots, not interacting or contributing and the meeting leader drones on.. attendees looking at their watches, etc.

Sound familiar?

In Episode 4, Tim and Steve look at various ways to improve the way your company handles team meetings. To explore further and get real feedback from the R/A membership, Tim and Steve welcome Teri McDermott to the show. Teri is currently General Manager of CRD Design Build in Seattle Washington and has been in the industry for 25 years, 8 of those with CRD.

Teri attended the Production Conference ’17 Meeting in Minneapolis last year, held in conjunction with the annual Remodelers Summit, and came away with various strategies to improve CRD’s meetings. What she found was that by making these changes CRD’s culture changed as well; more communication, fewer issues in production, more efficient process, less slippage, etc.

In this episode Tim, Steve and Teri talk more about how effective production meetings:

  • Promote communication between departments
  • Involve all departments, not just production
  • Keep personnel in the field, bringing the meeting to them
  • Are interactive and fresh; getting the team engaged (gift cards, candy, food, etc.)
  • Get meeting topic ideas from the team
  • Enable other leaders to run effective meetings and follow format
  • and more!

Whether your production meetings are meeting your needs or not, this is still a great episode to enjoy. Perhaps you will find the next great idea for your team’s meetings.

As always, we would love to hear from you… If you have effective ways to drive communication, improve efficiencies and impact profit with great production meetings, leave a comment or suggestion below.

Have you told everyone you know about the Tim Faller Show yet?

If you’re enjoying The Tim Faller Show, please spread the word and post reviews on iTunes and Stitcher.

We will see you next Monday… enjoy your week!

Ep.03: Zero Punch List Production with Michael Barkhouse

Imagine buying a car from an auto dealer and as you pick up the car, the salesman hands you a role of blue tape, and asks you to look over the car and identify anything you want fixed before you drive it home… Sound familiar? We might be the only industry that sets this expectation with our clients.

Episode 3 of The Tim Faller Show addresses a topic near and dear to Tim’s heart, Zero Punch List Production… A system that Tim has been preaching for the past 5-6 years as he tours the US & Canada, working with some of the best remodelers in the industry.

To dive further into the discussion Zero Punch List, Tim and Steve welcome Michael Barkhouse from Amsted Design Build, a very successful firm in Ottawa, Ontario. Michael has been with Amsted for 17 years and has held the position of Construction Manager for the past 10.

Amsted utilizes the Zero Punch List Production system and has successfully implemented it throughout their organization, from Sales and Design, all the way through project delivery.

Tim, Steve and Michael talk through the different advantages and challenges of Zero Punch List and discuss:

  • Setting expectations from the beginning of the process (Sales & Design)
  • Lists are expected, but using them internally, not with client.
  • Steps in site protection to avoid generating errors and “dings”
  • Getting team members on board with this process and ultimately the client as well
  • Challenges experienced along the way.
  • Holding Full team walk-throughs as production winds down.
  • Celebrating the end of a project and setting expectation of finality.

A great episode for any company looking at progressive ways to improve client satisfaction. Please leave questions or comments for Tim and Steve below; we would love to hear from you.

As always, if you have a topic that you would like us to cover or know of an industry contact, author or thought-leader that you think others would like to hear from, let us know.

Are you a Tim Faller Show “SuperFan” yet?

If you’re enjoying The Tim Faller Show, please spread the word and post reviews on iTunes and Stitcher.

… and If you would like to hear more about Tim’s take on Zero Punch List Production, he was a recent guest on PowerTips Unscripted, Episode 8

Ep.02: Using The Lead Carpenter System in Kitchen & Bath Companies with Steve St Onge

We are off to a great start and we love hearing such positive feedback from our associates in the industry as well as new friends we’ve made by putting The Tim Faller Show out there.

In episode 2, Tim and Steve cover the Lead Carpenter System, specifically being used in the Kitchen & Bath segment of our industry. As Tim points out, the Lead Carpenter System works great for companies focused on smaller, fast turn-around projects… and often Kitchen & Bath renovations and remodeling projects fit that description.

In order to dive further into the topic, Tim and Steve welcome a guest who has extensive experience using the Lead Carpenter System within his company; Steven L. St. Onge, Founder/CEO of Rhode Island Kitchen & Bath in Warwick, RI.

In 1989, Steve St. Onge founded RI Kitchen & Bath, an award-winning design/build residential and light commercial remodeling company specializing in kitchens, baths, and multi-trade interior renovation projects. Steve and his team have built a strong, loyal customer base within the Rhode Island, Southeastern MA, East Bay, and nearby Connecticut market.

Steve’s company utilizes the Lead Carpenter System extensively throughout his company and in this episode we learn more about:

  • Where the Lead Carpenter System came from, how it started, etc.
  • What works with the system and what doesn’t; lessons learned
  • Why it works for making quick decisions & managing multiple projects
  • How the system affects Customer Satisfaction
  • Establishing, building and using a Specification Book
  • The process of implementing the system & getting team buy-in
  • Hiring and finding the right people to fit with the system
  • How Quality Control is achieved within the system

Thanks to Steve for joining us and sharing some great information with us… If you have some experiences in using the Lead Carpenter System, we would love to hear from you in the comments below.

We will see you next week with another great topic and guest.

 

Are you a raving fan yet?

We hope so! If you have a topic that you would like us to cover or know of an industry contact, author or thought-leader that you think others would like to hear from, let us know.

If you’re enjoying The Tim Faller Show, please spread the word and post reviews on iTunes and Stitcher.

Ep.01: Hiring Out of Trade Schools with David Keebler

We’re excited to bring you the first episode of The Tim Faller Show. Our podcast dedicated entirely to the production side of the remodeling industry.

Tim and his co-host Steve Wheeler, will be bringing you weekly interviews with elite production managers, lead carpenters and industry experts.

Tim and Steve jump right into a great first topic, finding talent and hiring team members right out of local or regional trade schools. Hiring is a challenge for so many remodelers out there and with our industry booming right now, it remains tough to find great talent.

Tim and Steve welcome David Keebler to the show for this episode and dive deeper on his experience in working with a local trade school to find talent for his firm. David is the Production Manager for Harth Builders in Spring House, PA and is a member of our Production Manager Roundtables groups here at R/A.

As Tim, Steve and David talk more about the benefits and challenges of using this local resource to find talent, they also welcome Harth Carpenter, Al Chieffo to gain his perspective as well. Al was a student at a local trade school and was hired after meeting David and learning more about the industry and what Harth Builders had to offer.

Other topics include:

  • Overcoming assumptions, stereotypes and “head trash” when looking at trade schools as a resource
  • How to work directly with a trade school, maximizing your return on time invested
  • How to on-board new team members brought in from a trade school environment
  • How to prepare your team to work with new hires
  • What types of students to look for, characteristics, etc.
  • Other challenges and benefits discovered in working with trade schools and students

It’s a great first episode and we are just getting started! If you have some experiences in using trade schools as a hiring resource, we would love to hear from you in the comments below.

We will see you next week with another great topic and guest.

How are we doing so far?

If you have a topic that you would like us to cover or know of an industry contact, author or thought-leader that you think others would like to hear from, let us know.

If you’re enjoying The Tim Faller Show, please spread the word and post reviews on iTunes and Stitcher.

Ep.00: Welcome to the Tim Faller Show

A podcast dedicated entirely to the production department of a remodeling company? That’s right! And who better to lead the venture than the industry’s leading authority on production: Tim Faller.

Tim, along with his co-host Steve Wheeler, will be bringing you weekly interviews with elite production managers, lead carpenters and industry experts.

As a prelude to the first episode (which premieres Monday, March 26th) Tim and Steve have created this short, introductory episode to give you a taste of what you can expect. So, be sure to subscribe so you don’t miss a single episode.

Windshield time just got a whole lot more productive!

New episodes every Monday.

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