Operations

Ep.166: Taking the Client Experience to the Next Level (Part 2) with Jeremy Kelley

People mysteriously up and leave without giving notice, and we are stuck with the issue of keeping and retaining that “good help.” From a manager’s perspective all was going so well, but still, there is something going on in the employee’s head that causes them to leave. 

In almost all cases, getting more money somewhere else is the most common explanation.  Money is the prominent tangible item in the experience, so it is often used as the excuse. But what prompted them to even look someplace else? Why did the good relationship get to the point where someone was not wanting to stay?

In this two part series, we will be talking about how our personality and more importantly, the other person’s personality impact these relationships.  Tune in to part 2 to hear about the internal client, with the help of guest Jeremy Kelley.

Jeremy joined BACK Construction four years ago after running his own Residential Design/Build company for 11 years. Over the last year, his position has changed slightly from Production manager to Director of the Remodeling Division. 

Tim, Steve and Jeremy talk more about:

  • Being a better listener
  • Controlling your “natural style”
  • The critical ideas for any relationship
  • And more…

Whether you are listening in the truck on your way to your next client or at your desk during a lunch break, PowerTips Unscripted brings you your next big idea, success tip or even just a chance to hear from those that have achieved great success in the remodeling industry.

PowerTips Unscripted is available on Apple iTunes, Spotify, Stitcher and always on PowerTipsPodcast.com

Ep.161: The Basics of Real Change with Doug Howard

Change can be very elusive. Podcasts, seminars, books, classes, webinars, virtual classes all give us great ideas for improving processes. But how many actually take root and become what we do as a regular habit or process? 

Maybe we just don’t know how to change, so we substitute other activities.  In a recent training, guest Doug Howard of Remodelers Advantage discussed LEAN with a company and one of the concepts that he outlined may be beneficial to us all.  

Doug is an experienced leader, entrepreneur and business consultant with over 25 years of success in leading organizations, starting new companies and assisting client businesses as they start-up, grow or transition. Doug joined Remodelers Advantage as Director of Consulting Services in 2017, and now specializes in helping remodeling company owners develop strategic plans, streamline processes, improve profitability, and navigate growth.

Tim, Steve and Doug talk more about:

  • The principles of LEAN
  • The value stream map
  • Creating a successful flow of communication
  • And more…

Imagine being more profitable than your competition, without having to be more expensive.

LEAN is a method of process improvement designed to simultaneously improve customer service, enhance employee morale and increase profitability — all with little or no capital investment.

At Remodelers Advantage we’ve taken the core principles of Lean and developed the Lean Remodeling System (LRS), which addresses the specific challenges facing remodeling businesses today.

[Click Here to Learn More]

Ep.154: The Locus of Control with Jef Forward

The Locus of Control is a concept that highlights one’s ability to control the outcomes and events in their lives.  When applied in a business, The Locus of Control can increase productivity, and breed ownership and support.

The Tim Faller Show welcomes back guest Jef Forward, to share his experiences surrounding the locus of control in his remodeling business. 

Jef is the founder and co-owner, with his wife, Monica, of Forward Design Build Remodel in Ann Arbor, Michigan. Over 23 years, the company has grown to a team of 30+ engaged, positive, and supportive employees, and their path towards continued success is heavily focused on team and leadership building.

Tim, Steve and Jef talk more about:

  • Background and overview of The Locus of Control
  • The five dysfunctions of a team
  • Building a trustworthy team
  • Reaching goals
  • And more…

Let Us Turn Your Project Manager into a Superhero!

Project Management Intensive

This course combines in-person instruction, interactive exercises, and Roundtables elements such as individual focus time and formulating commitments in a group of non-competing remodeling companies.

This two-day program focuses on two of the most critical aspects of managing a project – hitting the agreed-upon budget and working with and managing the team effectively.

NEW DATES ADDED: November 4-5, 2021

[ More Information + Registration ]

Ep.153: Using a Talent Management Test for Hiring with Ben Reynolds

The hiring process is a big challenge for, well, all of us.  

One way to assist in this process is by having a good set of interview questions, and the skills to actively listen to the responses given.  Without these tools, you may find yourself later on wondering how you missed red flags in an employee’s interview and hiring process. 

Guest Ben Reynolds joins this episode to teach you how to avoid that very situation.

Ben is the production manager at Kawartha Lakes Construction in Lakefield, Ontario, a design build company that has implemented a hiring process that has proved to be successful, and promotes employee retention.  

This process includes a required skills assessment made up of practical tasks that a potential employee in a specific position would be faced with on a regular occurrence.  By adding this to their hiring process, they are able to ensure that prospective employees are proficient and efficient when operating in remote and hard to access areas, a large part of their business.

Tim, Steve and Ben talk more about:

  • Who should be participating in the interview process
  • What positions require this demonstration of talent
  • Hiring based on drive and aptitude
  • And more…

How Much Does a Bad Hire Cost Your Business?

The Remodelers Advantage Hiring Edge Program helps you hire key team members more effectively using a unique combination of TriMetrix DNA Assessment Tools and experienced, hands-on business coaching. Our mission is to improve your hiring process and help you attract the talent your company needs and deserves.
[Click Here for More Information]

Ep.152: Building Teamwork with Trades with Daniel Carrero

Do you struggle to maintain relationships with subcontractors and experience your projects not being handled with urgency or priority? If so, you haven’t built a team, you have built a contact list.  

Guest Daniel Carrero joins Tim and Steve to talk about how he has built a solid team with little turnover and kept tradesmen that have been with him for over 15 years.

Daniel Carrero, President of House to Home Solutions in Rockville, Maryland, has been able to build a Sub-Contractor Team that prioritizes his jobs over any other contractor. 

He shares his tips and tricks to how he has made a team that has stuck with him for years and are willing to take care of service issues without question.

Tim, Steve and Daniel talk more about:

  • Building relationships with subcontractors and trades. 
  • How to stand out to subcontractors
  • Getting trades engaged
  • Prioritizing trades and subcontractors
  • And more…

These are the Types of Topics Being Discussed at Summit in September... Don't Miss it!

Tim Faller will be leading the Production Track at the Annual Remodelers Summit on September 22, 2021 in Phoenix, AZ. 4-5 topics, guest presenters, relevant keynotes and we’ve even thrown in a few golf events to wrap up the week. If you are looking to improve your production department and head into 2022 ready to roll, this is the perfect event for you and your key managers.
Click Here for more information and Registration.

Ep.148: How to Build Morale and Culture During a Transition with Jason Willet

Keeping your team engaged throughout the process of a transition is an opportunity to grow as a company.

Willet Construction did this through an event called “Vision Day” where the goal was to get everyone to understand the how, what, when, where, and why of the transition.  The event brought their team closer together, raised morale and reinforced the culture of their company.

Guest Jason Willet shares how providing an event such as Vision Day can truly help a company  have better success transitioning their business if the whole team knows what the goal is and can assist in getting there.  Jason became an official partner of Willet Construction in 2019 and is now the Vice President after his father transitioned the business to him.  He assists in estimating and design in addition to being an exterior consultant.

Tim, Steve and Jason talk more about:

  • How to create an agenda during a transition
  • Utilizing team opinions
  • Prioritizing goals
  • And more…

Three Production-focused Masterclasses Coming up

Project Manager Intensive:  June 10 – 11, 2021
Let us turn your Production Manager into a Super Hero!

The Art of Estimating:  August 18-19, 2021
You will find a gold mine of information in this Masterclass, led by Tim Faller.

Production Team Training with Tim Faller: Starts September 13, 2021
Get Your Entire Production Team Focused on Profit!

Ep.142: Fighting Mold, Rot & Paint Peeling with Bill Lotz

Building science has come a long way over the past several decades and with contributions from the industry’s finest experts, remodelers can learn how to deal with mold, moisture and all things ventilation. 

Moisture meters, vapor barriers, where does one begin?  Guest Bill Lotz joins Tim and Steve to bring awareness to a subject that many remodelers may not know much about.  

Bill Lotz, P.E. has Professional Engineer’s license in 8 states and regularly writes technical articles, and is the owner of William A. Lotz, Consulting Engineers. Mr. Lotz has published more than 300 technical articles, mostly on heating, ventilation and air conditioning, insulation and moisture issues. He has also consulted on over 2000 buildings with various moisture/insulation system failures from Honolulu to Maine to Miami to Texas. 

Tim, Steve and Bill talk more about:

  • Troubleshooting moisture, mold and rot in the remodeling industry
  • Moisture problems in relation to regions of the U.S. and Canada
  • Dealing with moisture issues in buildings and their components
  • And more…

Are you struggling with estimating?

Unable to Win Contracts?

Getting the work, but not making a profit?

Learn the Art of Estimating in this two-day, intensive class coming up in April.

Presented by Tim Faller, this course will be an interactive experience for you and for your estimator, covering the purpose of estimating, the challenges we face, and why accurate estimating can be so difficult.

[ Click Here for More Information + Registration ]

Ep.137: Work Force Development in Non-vocational Schools with Rhonda Hanaway

We have done a number of podcasts on work force development. We have spoken with contractors, vocational school teachers, and trade associations like NARI about the topic that is so important to the future of our industry.

In this episode, we are expanding by talking to a Career Advisor who works in the guidance department of a Charter School here in Rhode Island.

We have worked with Rhonda Hanaway on in-person and virtual career days and learning sessions with her school and others in our region.

Rhonda is the Career Advisor at Blackstone Academy Charter School in Pawtucket, RI and has recently been appointed to the Governor’s Coaching Corps in the state of RI. This is a cohort of 35 professionals chosen out of a large pool of people around the state to work on essential questions for Workforce Development.

Tim, Steve and Rhonda cover:

  • The difference between a Charter School and a Regular School.
  • What Remodelers and Builders can do to get involved in the non-vocational schools in their own areas.
  • What the approach should be and what person or title should they should reach out to.
  • How to get schools involved that may not have a similar program in place.
  • Job Fairs; what are they and how can they be started.
  • And more…

FREE Webinar: The Slippage Blame Game - Who's Fault is it?

As long as there has been estimating, there has been the blame game when the estimated price doesn’t match the production costs… that gap is referred to as “slippage” and when left out-of-control, can be devastating to a growing remodeling business.

Tim Faller will lead this FREE webinar on Tuesday, February 23rd, and will focus on the challenge of getting the numbers right and how to look at the problem from all perspectives.

[Click Here for More Information & to Registration]

Ep.135: Let’s Revisit Zero Punch List Production with Mike Volochuk

On our third episode, back in March of 2018, we talked with Mike Barkhouse from Amsted Design Build about achieving “Zero Punch List” production.

We heard from a few listeners about that episode, and the concept of Zero Punch List, so we wanted to revisit it and we are now evangelists in pushing to see the term “Punch list” eliminated from the remodeler’s vocabulary.

Punch list is so ingrained within the industry, that it is a tough thing to conceive of not having one. Every blog article written about working with a contractor says something about that punch list. Usually, “Don’t pay until it is done.”

Our guest for this episode is Mike Voloschuk, Production Manager at Hurst Design Build Remodel in Westlake, Ohio. Mike is a member of our Roundtables for Production Managers peer group and when he mentioned how his firm had adopted the Zero Punch strategy, we invited him to join us and discuss it.

Mike has been with Hurst since 2008 and has moved up from Carpenter to Production Manager over the years.

Tim, Steve and Mike talk more about:

  • Background on Hurst Design Build Remodel (size of projects, type of work, etc.).
  • Why Hurst moved to Zero Punch List production.
  • How Hurst made the transition and how the team reacted and adapted to the change.
  • How Hurst is doing with the new production mindset and how the clients have responded.
  • And more…

This Episode Brought is Sponsored by LL Flooring

We are excited to welcome LL Flooring as a sponsor for this episode. For over 25 years and with over 400 locations nationwide, they have focused on doing one thing – hard surface flooring – better than anyone else. Check out their website here – LL Flooring

Ep.134: Seeing Projects from the Client’s Point of View with Meghan Haines

Have you ever gone through an entire job thinking that the client was delighted with your work and then discovered afterward that they liked most of it, BUT…. (you fill in the blank). So, the question remains, how do you ensure customer satisfaction or, as some call it, creating “Raving Fans?”

There is no better way to explore this than by asking real clients, and even better when the client has a remodeling background and can look at it from either viewpoint.

Meghan Haines is the Production Coordinator for Hercules Design Build, a remodeling company in the St. Louis area. Meghan has been with Hercules for a little over a year and a half; However, before joining the company, she was a client for three remodeling projects in her own home.

Tim, Steve and Meghan talk more about:

  • Background on Meghan’s household (size of house, family, pets, etc.).
  • Description of the projects that Meghan contracted for.
  • Sales & production: did they match and meet expectations.
  • The most critical action an on-site manager can take while working on a project.
  • Things that the contractor did that made the projects more bearable.
  • Advice for remodelers from the client’s perspective.
  • And more…

This Episode Brought is Sponsored by LL Flooring -

We are excited to welcome LL Flooring as a sponsor for this episode. For over 25 years and with over 400 locations nationwide, they have focused on doing one thing – hard surface flooring – better than anyone else. Check out their website here – LL Flooring
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