As we continue to explore ways to overcome the labor shortage, that plagues so many remodelers and builders in our industry, we found that so many overlook one of the largest untapped labor pools out there… women working in construction.
Women make up a small percentage of the construction workforce and most are in office-based roles or in design. We were excited to hear from a listener that refers to herself as a “Carpentress” – Not sure if that is a real word but we can make it one!
In this episode, Tim and Steve welcome Jade Duffy-Michael to the show to talk more about her experiences as a woman working on the “front lines” of construction. Jade is a “carpentress” with LG Building and Remodeling in Southbury, CT; returning after a year in California where she successfully obtained her finish carpentry license.
Jade, Tim and Steve talk more about the challenges and opportunities that she has experienced, including:
Jade’s role in working with LG Building and Remodeling
What the industry and business owners can do to cultivate interest in construction for women
What the challenges are that she, and other women, face by getting into this business
Introducing Our New Sponsor; Wellborn
We are excited to have Wellborn Cabinet joining us as a featured sponsor for The Tim Faller Show. Wellborn has been a huge supporter of Remodelers Advantage for years and it is great to have them involved in our growing podcast. Welcome, Wellborn Cabinet!
For a remodeling or general contracting firm, having trusted trade partners is critical. Often they can be the key to a successful project and overall experience for your clients.
Over the years, we have worked with several remodelers who have considered having a service, like plumbing and electric, as part of their service offering, to have more control over the quality of the end product.
After founding his remodeling business, John chose to add a plumbing and electric company. While they are different corporate entities, John and Tim discuss the advantages and challenges of running both companies under one roof.
Prior to founding Modern Homestead in 2018, John practiced law for five years and then spent 12 years working in senior leadership positions for technology companies such as Google and Twitter.
John added Homestead Plumbing and Electric in April 2019 and in its first year of operations, Homestead P&E went from a single plumber to two plumbers and two electricians, while maintaining a 5-star customer rating.
In this episode, Tim, Steve and John discuss:
The background of the decision to add Homestead P&E
How the two companies are structured
The challenges and opportunities of managing two companies under one roof
Exploring staffing and cultural differences between the two companies
How the COVID-19 crisis has effected operations
Two New Production Courses Coming in July!
With Tim taking time off from the road because of travel limitations, we’ve got the next best thing… Tim working with your production team online! We have 2 great courses coming up in July; One for your team, and one for your managers.
These sessions are bi-weekly and you can bring as many team members or managers that you need… and they are virtual so you can access them from the field. These classes will fill up fast and they are coming up in July so register soon!
Management Training: Is your Production Manager struggling with managing a team of employees and trades? This course is designed for Production Managers and Owners , however is appropriate for anyone that is responsible for managing others in your company. Click Here for More >>
We usually focus on production issues like getting good help, working with trade contractors, change orders, etc. In this episode, we change things up and tackle a more general business topic, running debt-free.
Wally started his company in 1993 and worked in the field building new homes and completing renovations until 2001, when he then focused on growing and making the company better. Wally J Staples Builders has some employees that have been with the company for 10-20 years and has never laid anyone off in 25 + years for lack of work, one of the main benefits to running a debt-free company.
Tim, Steve and Wally start with how and why he established his business this way and went on cover more topics:
How and why he established his company this way
Clarification on what he considers a debt-free scenario
Benefits of the cash environment
Involving your team in the process
How an existing business transforms to debt-free
Tim wraps up the episode with his thoughts and experience in working with debt-free businesses, including his own, over the past 20+ years.
Meeting the growing need for a qualified workforce in the remodeling and home building industries has evolved into seeing the ideal worker as coming from a range of backgrounds but with a common interest.
In this episode, Tim and Steve welcome Home Builders Institute (HBI) President and CEO, Ed Brady, who explains the breadth of programs offered and the evolution of services HBI is undertaking to match the industry’s varied and changing needs.
Home Builders Institute (HBI), a national nonprofit that trains underserved populations, including veterans, transitioning military, high school students and justice-involved youth and adults for careers in the building industry. Ed currently oversees the operations, products and services for HBI and is a second-generation home builder from Bloomington, Illinois.
In addition, Ed has served 12 years as Independent Director of the Chicago Federal Home Loan Bank, working with leading experts to advance the nation’s housing policy and has also served as a senior officer with the National Association of Home Builders (NAHB) and as the 2016 chairman of its board of directors.
In this episode, Tim and Steve cover the Customer Experience. Creating a positive feeling in your clients can not only make the project successful but more importantly, leads to referrals which we all know is the “lifeblood” for any successful remodeler.
No one knows the concept of Client Experience tracking more than our friends at GuildQuality so we have Gavin MacDonald join the conversation for this episode.
Gavin is the Sales Director at GuildQuality, a software company based in Atlanta, Ga that specializes in measuring client satisfaction for contractors. He has been working with small business owners ever since he started his own marketing automation company in college and has been involved in the software space ever since. In addition to running the sales team at GuildQuality, Gavin often travels to speak at various conferences to educate contractors on the importance of being customer-centric.
Tim, Steve and Gavin talk more about:
Why it’s so important to have a customer-centric business in 2020.
What are some things a company can do to make their business more “customer-centric”?
How do reviews play a role in growing a business?
How do you recommend dealing with negative reviews?
This month’s webinar features Doug Howard and Tim Faller taking a closer look at positioning your business to succeed and hitting the ground running as we all emerge from this disruption in the market. Join us on Tuesday, May 19th for this FREE Webinar. Click Here to Learn More and Reserve Your Seat >>
In this episode, we talk about mistakes. Not technical mistakes like forgetting to shim a heavy door, but the mistakes that cost remodelers and renovators in other ways.
Our guest was recommended to us from an avid listener in British Columbia who heard him speak at a conference. His topic was avoiding costly mistakes in renovation and remodeling projects.
Michael Upshall is the Founder of Probuilt Design + Build in Bolton, Ontario. Michael is a well-known face in design and home/lifestyle magazines, and a regular speaker on stage at GTA Home Shows. Michael is a master carpenter at heart who naturally progressed into a renovator and builder. His career spans over 35 years, and PROBUILT’s collection of awards and recognitions continue to grow. PROBUILT was the first two-time recipient of the BILD “Renovator of the Year” Award (2002 & 2006).
Tim, Steve and Michael discuss:
3 biggest business mistakes that contractors make
Importance of Detailed Specifications
Designing Projects towards Client Budgets
Competitive Bidding vs Design/Build
3 biggest mistakes in production
Sales to Production hand-off packages
Tracking Job Costs during Production
Timelines and Scheduling
Michael also shares what it is like to build a house in 9 days to be featured in a trade show.
Michael is a great example of a suggested guest from folks just like you… our subscribers and listeners. If there is someone out there that you have either heard on another podcast, or perhaps an author of a book you have read, contact us and let us know.
To celebrate this milestone, we’re changing up the format, turning the tables and featuring our Host, Tim Faller!
In this episode of the Tim Faller Show, Steve interviews his
co-host and explores Tim’s background as a lead carpenter, business owner and
his transition to a trusted advisor and sought-after industry “guru.”
Steve and Tim discuss:
Shifts in the industry, from 1-2 person operations to larger design/build firms we see today.
The birth of the lead carpenter system and its evolution.
Common issues and challenges that Tim sees in working with Remodelers in the US & Canada.
Finding good help and building an awesome production team.
A few items that Steve and Tim reference in this episode:
As he’s stated many times, Tim wants to see punch lists eliminated completely. The punch list can be an invitation for clients to find fault for remodelers. In new home building, there’s a part of the budget set aside to take care of the punch list. It can be a drain on profits.
Derek Stone built a business, in part, by completing punch lists and warranty work for other building companies.
In this episode, Derek talks to Tim and Steve about a different side of the building business, and how his systems and training can help your remodeling company.
Derek is the CEO of Stone’s Repair and Remodel in Nashville, TN. Derek started his company as a one-man show in 2011. After working 80 hours a week, for three years, and missing his family, he learned the principle of leverage. He hired his first subcontractor, and within the next nine months, he hired 10. In 2017, he had over 28 subs punching houses for 14 different builders. In those three short years, he went from $68,000 in revenue to 1.2 million.
About 60 percent of Derek’s business is punch list and warranty work, primarily for new tract home builders. His company also does pressure washing and screen enclosures. He says he’s personally done about 7,000 houses himself. He contracts with local building companies to complete the work. Derek talks about his slice of the building and remodeling business, as well as his approach to systems and training, including:
How long it takes
Scheduling his subcontractors
What he learned from Chik-fil-A
Creating replicable systems
Training for skill sets
Working strategically with partners
His profit-sharing plan
And more …
If you or your team would like to see examples of his training approach for his sub-contractors, Derek has videos on his YouTube channel.
Did You Miss Build Aid?
Did you miss it? Thousands of remodelers, builders and industry professionals attended the Live, two-day virtual conference and got to hear 20+ speakers share tips, advice and strategies on “surviving and thriving” during these challenging times…
But we have Good News… We are keeping the Virtual Event Center open for a few weeks so you can access the recorded sessions and visit with the sponsors and partners that made it all possible. Visit https://buildaid.live/ to learn more.
Editor’s note: We’re all working remotely, away from the podcasting studio, so we’ve dug into the virtual vault to bring you this episode. With so many projects on hold due to Covid-19 emergency orders, take some time to get your systems and processes ready for better days.
Developing a system that makes your kitchen and bath jobs more profitable has to include getting those all-important selections done early in the process — before the job even starts.
In this episode, Tanya Donahue discusses that process with Tim and Steve, and why it results in exceptional client experiences, and make everyone in the company happy and more productive.
Tanya is the president of Rhode Island Kitchen and Bath, and provides her team and her clients with proven strategic capabilities, backed by her strong record of success. She’s spent more than 25 years in the home building and remodeling industry, and her main focus is to create, communicate, and implement the organization’s vision, mission, and overall direction. Tanya is a member of the Rhode Island Builders Association, served as co-chair of the Remodeler’s Committee and is a former member of the board of directors. She was selected as a 2017 Industry panelist for Harvard University’s Joint Center on Housing Studies, and was a judge of the 2018 National Qualified Remodeler Design Awards. She was also the recipient of the 2017 ProRemodeler Extreme Sales Award.
At the company, when a job packet goes to production from sales, it has every selection made, right down to the color and manufacturer of the caulk to be used. So much money is lost when something is missing on the job. If your company isn’t doing it this way, Tanya says, it may seem overwhelming, but she tells you how to get your organization on board with making selections before the job starts, including:
Making the client the boss, sort of
Getting buy-in from sales and design
How it increases productivity in design and sales
Including photos in the job packet for easy identification on site
Starting with the must-haves
Controlling the client through education in the process
Figuring out how clients make decisions
Why cabinets can drive their start date
Starting with a reservation form, and using it as a reality check on the schedule
The power of the visual production board
How to do it without a showroom
And more …
Integrating sales and production in a continuous communication loop from start to finish is key to the whole process.
Don’t Miss Build Aid on April 1-2…
We want to give back to an industry that has supported us through good times and bad, and so we’ve created Build Aid, a FREE, two-day virtual event to help support our members, associates, and friends in the remodeling community.
Join us on April 1-2 as we explore various ways your business can navigate these tough times, and position yourselves as a leader when the world begins to recover and re-build. Click Here for more information & registration
If you’ve ever had to deal with legal action in your remodeling business, you know it can be a nightmare. The best thing you can do is to keep you and your projects out of the legal system.
Dennis Dixon has used his experience as an expert witness and investigator to help business owners understand the link between the legal system and the health of their business.
In this episode, Dennis talks to Tim and Steve about how to keep you and your projects out of the legal system through preventative measures, management, and oversight.
Dennis is a 35-year veteran author, builder, and consultant, and is the president of Dixon Ventures in Flagstaff, AZ. His book, Finding Hidden Profits contains proven management, policy, and contract content solutions to keep any construction or design pro in the profit stream.
His entry into the legal system began 25 years ago, when lawyers would ask him to investigate projects that were the subjects of lawsuits. Dennis says about 75 percent of these disputes arose from mishandled change orders, with the underlying causes of poor documentation and communication. He talks about how to help keep your company out of legal trouble, including:
Getting everything in writing
The problem with allowances
Why you need good planning and specs
Asking how clients will use a space to get a deeper understanding
Resolving disputes before taking any legal steps
When to take the hit on a change order
The power of a real letter, not an email
Taking emotion out of the process
Addressing dispute resolution in your contracts
How to prepare for arbitration or a lawsuit
Why the party with the most paperwork wins
And more …
Maintaining good communication with clients will help head off disputes — and that includes the hiccups and problems too. Being transparent and documenting everything is the key to avoiding legal trouble.