Management

Ep.25: How to Fire a Client with Jackie Stezik

If you’ve been in remodeling for any length of time, you’ve probably wished you could fire a nightmare client on a bad job. But you don’t, because you’ll lose money, risk your good reputation, and you’ve got a contract.

Jackie Stezik has done it four times — always for the good of her employees.

In this episode, Jackie talks to Tim and Steve about how she does it, what’s in her contracts, and the tipping points that lead to the decision.

Jackie has a master’s in administration and policy, and is the Project Manager at Multi-Trade Building Services in Oshawa, Ontario. Her education, coupled with 15 years in the remodeling business — “renovating” in Canada — has shown her that it’s necessary to recognize when it’s time to fire a client.

Jackie says they never take the step lightly. In all four cases, it was in reaction to emotionally or physically abusive clients who repeatedly made work miserable or dangerous. This episode tells you how Multi-Trade protects their team through:

  • The cancellation clause in their contracts
  • Knowing when to pull that trigger
  • The red flags to look for early
  • Why it’s their fault, but that’s OK
  • The importance of having a lawyer’s advice
  • Why you should have another job to go to
  • Keeping thorough documentation
  • And more…

A disclaimer: You should get your own legal advice regarding laws in your area affecting having a similar cancellation clause in your contract. But if you’ve ever dreamed of firing a problem client, this is the episode for you.

Ep.23: Controlling Scope Creep With Sales Change Orders with Will Giesey

There’s a traditional divide between Sales and Production. It’s always a challenge — they have different goals, processes, and personalities. Typically, Production is left out of the conversation when it comes to scope creep, leading to delays and change orders during construction — and disgruntled clients.

Will Giesey and his team are changing that situation through careful communication, new processes, and using change orders negotiated by Sales during the design process to set client expectations and streamline the Production process.

In this episode, Will brings along his Production Manager Ryan Stiffney to explain the process to Tim and Steve.

Will founded Bellweather Construction in 2002 in Philadelphia, PA. He earned his MBA from Temple University’s Fox School of Business and studied fine art at Lawrence College, including concentrations in design and architecture. He holds multiple certifications with the National Association for the Remodeling Industry and other related credentials.

Ryan worked in the trades through high school and college. Ryan became Bellweather’s production manager in 2017 and handles internal sales-to-production project hand-offs, client communication, and trade partner relationships.

By introducing the idea of a core scope of work, with change orders occurring during the design process, Bellweather has been able to cushion the blow of escalating prices on their clients while maintaining margins. Get the details on how they make it work, including:

  • The importance of communication
  • Who should sign off on the contracts and why
  • How to explain it to clients
  • Why it works to vet good clients
  • The three phases of change orders
  • Why talk isn’t cheap — or free
  • And so much more…

For Bellweather, more time in the design process leads to a better Production process — and satisfied clients. For more on Bellweather, check out the website.

 

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Ep. 22: Creating Bonus & Incentive Programs with Robert Criner

It’s a constant conundrum — how to motivate your people. Bonuses and incentives can work, but you have to structure them in a way that speaks to something more meaningful than just extra cash in pocket. Many business owners have tried, many have failed, and some have just given up.

If you fall into the camp of not knowing exactly how (or why) to create a bonus and incentive program, Robert Criner has answers for you.

In this episode, Robert, Tim, and Steve talk about finding the deeper motivation for offering bonuses and incentives. It all revolves around building a team you want to keep around.

Robert is the president of Criner Remodeling in Newport News, VA. Robert founded the company in 1977, and has led it to success and profitability. Robert began working for a remodeling contractor in the summer of 1972, when he started his own one-man operation, and today has a team of 15 professionals. He is deeply involved in the remodeling industry, his community, and takes the time to give back locally and nationally.

The root of a successful program is getting your team excited and involved. Tying rewards to job budgets encourages Production leads to pay attention to what’s being spent on a job, and how it all adds up. Robert tells you how to put a goal-oriented program in place, and the benefits he’s seen, with details such as:

  • How to change behaviors on the job
  • Why dumping a big pile of money on a table makes an impression
  • Structuring your company for employee growth
  • Bonuses vs. incentives and how they motivate differently
  • Including the office staff along with Production in rewards
  • Inspiring envy in your competitors’ employees
  • And so much more…

Above all, keep it simple. Setting clear goals is the first step. And there’s also a definite bonus in it for remodeling business owners — you’ll attract and retain great employees, while making work fun and profitable for everyone.

 

Who Should Attend the PURPLE Production Conference?

This action packed conference is designed to meet the needs of all management level production staff including:

  • Remodeling Business Owners Focused on Production
  • Production Managers
  • Project Managers
  • Lead Carpenters

 

Ep.21: How to Transition from Lead Carpenter to Production Manager with Ray Hornsby

It’s a challenge to hire the right people for the right jobs. Finding a Production Manager is especially difficult — so many remodeling business owners think about moving a Lead Carpenter into that role. It often doesn’t work out, though, because the management skills needed for each job are vastly different.

Ray Hornsby drops by to talk to Tim and Steve about how he did it, the challenges involved, and what he looks for now when considering moving a Lead Carpenter up. Ray’s experience gives him a unique view of what it takes — for everyone involved.

Ray started in construction in 1977 as a painter, and over the next nine learned every facet of the trade. Ray joined Hopkins & Porter Construction Inc. in Potomac, MD, in 1986 as a carpenter, then became a skilled Lead Carpenter. He moved into the Project Manager role for new home construction, then became the Production Manager (replacing Tim), then General Manager, and now owner.

Having looked at the change from both sides, Ray has great advice for owners about what to look for in a Production Manager candidate, and also what Lead Carpenters should consider before making the leap.

The key to a successful transition lies in preparation, communication. and creating a great support system for the new Production Manager. Ray talks about the characteristics that make a Lead Carpenter a good fit for the Production Manager role. “People don’t think about the complexity of the role,” Ray says. “You can’t avoid conflicts, you need to put your foot down, and you have to be good at construction, budgets, and efficiencies.”  He offers other tips for making it work, including:

  • The importance of talking with former peers about the new working relationship
  • Why Production Managers need to let things roll off their backs
  • The challenges of sitting in an office for at least eight hours a day
  • How to structure the transition for success
  • And more…

If you’re a business owner looking to move someone up from Lead Carpenter, or you’re a Lead Carpenter who’s thinking of making a leap, you need to listen to Ray’s experiences, insights, and good advice. Click through for more about Hopkins & Porter.

FIVE Reasons to Attend the #1 Remodeling Production Event in the Country 

  1. Great Speakers / Great Content
  2. Learn from Industry Thought-leaders and Peers
  3. Networking Opportunities & Connections
  4. Cool Venue in an Amazing City
  5. Spend the Day With Tim Faller!

Learn More & Register Today!

 

Ep.19: Training Project Managers with Mason Gatto

The labor crunch is real — and it’s getting even harder to hire great employees. But with an intentional training program in place, you can create greatness.

Mason Gatto joins Tim and Steve in this episode to talk training — specifically about his approach to training Project Managers, but the same ideas apply when teaching Lead Carpenters.

Currently the Production Manager of SoBo Homes Design and Build in Boulder, CO, Mason started as a field laborer and has worked every construction position on his way up. He’s drawn on this experience to develop his approach to training Lead Carpenters and Project Managers.

Mason’s training program for SoBo may surprise you — it’s a 60-day probationary period, with an emphasis on shadowing, not getting hands-on immediately. “Hiring is expensive,” he says. “A couple months seems like too long, but you’ll save time and money over the years.” Success starts with hiring for the right fit, not necessarily for skills or a long resume. He details his training program, as well as:

  • Why you need to train before mistakes are made
  • The importance of teamwork
  • Why a Project Manager should shadow every role in your company
  • Ways to cut down on the battle between Sales and Production
  • How to set goals for success
  • And more…

Finding skilled help is already difficult, with no sign it’s going to get easier. But with an intentional training program in place, you can teach the skills that will ensure success for your new hires, and your company. See more about Sobo Homes Design & Build.

 

Hear More From Mason…

We’re excited to have Mason as one of our featured speakers at The Purple Production Conference coming up in September! The Purple Production Conference runs alongside our Remodelers Summit in the amazing city of New Orleans on September 27th. Don’t miss this one-day journey through the inner workings of some of our industry’s most successful production departments. REGISTER TODAY!

 

Ep.18: Managing Labor Staff with Nick Beasley

We talk to many guests whose remodeling companies employ the Project Manager or Lead Carpenter systems with sub-contractors. Today, we’re looking at a production operation with 31 full-time employees — including in an in-house millwork shop.

In episode 18, Nick Beasley explains the ins and outs of having — and retaining — such a large production staff to Tim and Steve.

Nick plays an integral role in the growth and development of Adams + Beasley Assoc., acting as director of production for the last six years. Prior to this role, Nick operated his own residential construction firm for more than a decade. Today, he manages a staff of 30 Project Managers, Lead Carpenters, and carpenters, focusing on complex and dynamic residential remodeling projects in and around Boston, MA.

Keeping carpentry and production in-house takes a great deal of organization and training, but the benefits outweigh the challenges, says Nick. The biggest plus is control — of quality and schedules — with greater flexibility. Learn what goes into making it all work, including:

  • How to hire
  • Training schedules and materials
  • Who to meet with and when
  • Recruiting and retention strategies
  • Not having to beat up the subs
  • Setting standards
  • The importance of creating a great company culture
  • And more…

You’ll also hear a little about Tim’s time in the Boy Scouts, and how it relates to Adams + Beasley’s carpenter training methods. Give Adams + Beasley a click to learn more about them.

Make the Most of The Purple Production Conference – Bring Your Team & Save!

We’ve heard from many members and associates that they want to bring more than one person to the upcoming Production Conference in New Orleans on September 27th.

So, we’ve established a Team Pricing Discount.

If you bring 4 or more team members, the price for The Purple Production Conference drops to $225 if bundled with Summit and $325 if stand-alone. So bring the team!

Click Here to Register

 

Ep.17: Mobile Technology with Joe Weber

Technology is increasingly critical on every job — in the office, on job sites, at client meetings, or on the road. It’s also a way to attract and keep younger workers. But there’s a confusing array of programs and apps, and it’s hard to know what works.

Joe Weber joins Tim and Steve in this episode to help you figure out what tech you need, how to best use it, and what to keep an eye out for in the future.

Joe is the Production Manager for Kliethermes Homes & Remodeling, in Columbia, MO, and Leewood, KS. He’s been in the construction industry since high school, and has seen the evolution of mobile technology — from truck-mounted bag phones to pocket-size smartphones — and how it has changed the way we work.

Getting your team trained and comfortable with your chosen programs and devices is crucial — you can invest in all manner of cloud-based management systems and apps, but they’re useless if the team doesn’t use them. Joe talks about learning curves, the importance of training, as well as advice on:

  • Investing in devices
  • Saving time and money
  • Apps that will save you time and money
  • The power of photos
  • Working with clients
  • And much more…

Including the time he got a punch list via drone. If you’ve hesitated to put tech in the hands of your Project Managers or Lead Carpenters, have trouble getting your team to use it, or love it and want to go deeper, you can’t miss this episode! You can take a look at more about Kliethermes Homes & Remodeling here.

FIVE Reasons to Attend the #1 Remodeling Production Event in the Country 

  1. Great Speakers / Great Content
  2. Learn from Industry Thought-leaders and Peers
  3. Networking Opportunities & Connections
  4. Cool Venue in an Amazing City
  5. Spend the Day With Tim Faller!

Learn More & Register Today!

 

Ep.16: Real-Time Job Costing with Allen Dickey

Numbers don’t lie in business, but if you’re relying on week-old numbers, you’re not getting a true picture of what your job is costing. You can’t make informed decisions. Knowing how your costs compare to your budget in real time lets you control your projects better.

“If you don’t know today that you’re over budget, you have no ability to fix it for tomorrow,” Allen Dickey of 5th Generation Contracting tells Tim and Steve in this week’s episode. Before going to a cloud-based construction project management system, the whole process was “controlled chaos,” Allen says.

Allen is the Vice President of Construction at 5th Generation Contracting, a design/build firm in Marietta, GA. Allen has been in the construction industry for 30 years, and is IRC certified as a building, plumbing and electrical inspector. He grew up in construction as a carpenter. In addition to his experience in remodeling, Allen has worked with highend custom homes, production homes and multi-family dwellings.

When deploying a cloud-based project management system, overcoming resistance from Project Managers or Lead Carpenters is the key. Learn how to present the system to get the buy-in you need, as well as:

  • The benefits real-time cost data gives you over the life of a project
  • The necessity of accurate forecasting for profitability
  • Using the Big Picture to motivate your team
  • Empowering Project Managers through real-time cost data
  • And more…

If you’ve been putting off going to a cloud-based technology for managing your jobs, you need to listen to this episode — it will change the way you do business for the better! And you can learn more about 5th Generation Contracting here.

We’re thrilled Allen will be speaking at our 2nd Annual Production Conference — now known as the Purple Production Conference ‘18 with title sponsor National Gypsum — in September. The Purple Production Conference runs alongside our Remodeler’s Summit in the amazing city of New Orleans. Don’t miss this one-day journey through the inner workings of some of our industry’s most successful Production Departments. REGISTER TODAY!

 
 

Ep. 15: Making Money on Change Orders with Brad Hogan

No matter how meticulously a job is planned, change orders are inevitable. They can either cost you or make money — the good news is, you get to choose!

In Episode 15, Tim and Steve learn how to make the profitable choice by putting the right systems and communication channels in place from Brad Hogan of Hogan Design & Construction.

Brad’s the Production & Sales Manager at the Geneva, IL, company, and organization and leadership have always come naturally to him. Brad started as a carpenter, and worked his way up to his current positions. He’s developed, changed, and implemented new systems to make Hogan Design & Construction stand out in the industry.

We all know there are going to be changes and change orders on jobs. Avoiding miscommunication at the beginning — at the handoff from sales or in pre-construction — is one key to keeping change orders from costing you.

Brad’s insights into turning your change orders into more profitable jobs include:

  • How to structure your contract to avoid conflict
  • Empowering your project manager or lead carpenter to handle change orders
  • Preparing the client for unforeseen complications
  • Establishing clear communication channels upfront
  • How to get a higher markup on changes orders
  • Holding the line with subcontractors
  • And much more…

Getting a handle on your change order process is crucial to your bottom line, and Tim, Steve, and Brad are here to help!

Click through to find out more about Hogan Design & Construction.

Thank You for the Shout-Out!

We’re excited to see The Tim Faller Show named as one of the 5 Remodeling Podcasts You Need to Listen to, by Pro Remodeler Magazine in their July edition.

THE #1 PRODUCTION EVENT FOR IMPROVING THE BOTTOM LINE 

After an amazing turnout last year (more than 100 attendees) we are excited to host the 2nd Annual Production Conference, held alongside the 2018 Remodelers Summit in beautiful New Orleans, coming up in September. Register Today! 

 

Ep. 14: Women in Production with Kendal Lenton-Cooney

It’s been a man’s world for a long time in Production — and home remodeling and construction in general. Change is coming, though. Hiring women for construction and Production jobs makes good business sense, especially with the labor shortage affecting our industry.

In this episode, Tim and Steve talk to Kendal Lenton-Cooney about how to attract and keep women in the remodeling business, and why it makes good business sense to proactively open up the industry to 50 percent of the population.

Kendal Lenton-Cooney is the production manager for Lenton Company in Palmdale, CA, and is a Production Manager Roundtables member. She prides herself on her attention to detail.

“I like making sure all the parts and pieces fall into place so that the job runs smoothly,” she says. Kendal began working with Lenton Company doing occasional office tasks while in high school; her father, Robert, is the company president. But working for the family business was not part of her life plan. After two years in college, Kendal worked in the information technology department at Southern Oregon University and was a receptionist at an insurance company.

When she returned home in 2010 she realized it was the “perfect job she never thought she wanted,” she says. Kendal’s the third generation to work for the company.

Kendal, Tim and Steve talk about what needs to be done to encourage more women to take jobs in Production, remodeling and construction, and how that benefits men, as well, and the business as a whole. They discuss important topics that will help, including:

  • Identifying and attracting good candidates
  • The need for support and training
  • The power of asking questions
  • Great-paying jobs available to women
  • Confronting stereotypes
  • Organizations and training resources
  • And more…

See more about the Lenton Company by visiting the website: LentonCompany.com.

 

FIVE Reasons to Attend the #1 Remodeling Production Event in the Country 

  1. Great Speakers / Great Content
  2. Learn from Industry Thought-leaders and Peers
  3. Networking Opportunities & Connections
  4. Cool Venue in an Amazing City
  5. Spend the Day With Tim Faller!

Learn More & Register Today!