Management

Let’s Revisit Zero Punch List Production with Mike Volochuk – [Best of The Tim Faller Show]

August 30, 2022 00:38:00

On our third episode, in March of 2018, we talked with Mike Barkhouse from Amsted Design Build about achieving “Zero Punch List” production.

We heard from a few listeners about that episode, and the concept of Zero Punch List, so we wanted to revisit it. We are now evangelists pushing to see the term “Punch list” eliminated from the remodeler’s vocabulary. In a zero punch list scenario, after a project, no items remain to be addressed or “punched” because the items will have been addressed during the project and not at the project’s end.

A punch list is so ingrained within the industry that it is tricky to conceive of not having one. Every blog article about working with a contractor says something about that punch list. Usually, “Don’t pay until it is done.”

Our guest for this episode is Mike Voloschuk, Production Manager at Hurst Design Build Remodel in Westlake, Ohio. Mike is a member of our Roundtables for Production Managers peer group, and when he mentioned how his firm had adopted the Zero Punch strategy, we invited him to join us and discuss it.

Mike has been with Hurst since 2008 and moved from Carpenter to Production Manager.

Tim, Steve, and Mike talk more about:

Background on Hurst Design Build Remodel (size of projects, type of work, etc.).
Why Hurst moved to Zero Punch List production.
How Hurst made the transition and how the team reacted and adapted to the change.
How Hurst is doing with the new production mindset and how the clients have responded.
And more…

Hindsight is 2020 with Tim Faller and Steve Wheeler- [Best of The Tim Faller Show]

July 25, 2022 00:29:48

If you’ve ever wondered what you’d do differently when starting your remodeling business if you only knew then what you know now, you’re not alone.

Tim and Steve do, too.

In this episode, the guys talk about what they’ve learned in their time at Remodelers Advantage and from their podcast guests that they wish they knew when they were running their own businesses.

They each identified the five biggest takeaways that make remodeling businesses stronger, more profitable, and built for growth. Learn what they think is important and why, including:

The power of job descriptions
Being financially transparent
Protecting profit through data
Making business decisions based on numbers, not feelings
Learning to sell, not just take orders
Getting to a zero punch list
And more …

Exploring the Decent Human Being Theory with Nick Slavik – [Best of The Tim Faller Show]

July 18, 2022 00:39:21

Many remodelers, builders and business owners make resolutions or commitments to create Standard Operating Procedures (SOPs) and then they get caught up in the daily grind and it never happens.

Another challenge for many companies we work with is attracting and hiring people, especially new people to the industry, and getting them trained to “do things our way.”

Our guest today, Nick Slavik, has done an outstanding job of developing SOPs for his company and then implementing training to meet those internally. It turns out he has some other views of the world that are extremely helpful in running a business, as well.

Nick is the Proprietor of the Nick Slavik Painting & Restoration Co., Host of Ask a Painter Live, and contributes to This Old House. He has been a national and international speaker on topics such as entrepreneurship, trades reformation, working with millennials, harnessing technology for trades business, financial benchmarks, and industry standards. Nick has been a craftsman for more than 25 years. His company has been awarded more than 5 National awards for craftsmanship over the last 3 years. He has created a rigorous apprenticeship program where he finds, trains, and mentors young people in his craft. In 2018, he was made a family member at This Old House.

Tim, Steve and Nick talk more about:

Background and description of the Decent Human Being Theory.
Creating & developing Standard Operating Procedures (SOPs).
Holding teams accountable and getting them to adhere to SOPs.
Balancing the demand for work, growing the business and training new personnel.
And more…

Best of the Tim Faller Show: Ep. 128: Onboarding New Staff with Chris Beck

July 5, 2022 00:46:34

When we discuss the labor shortage, we are often talking about how to find or develop good talent.

What we are now hearing from our Roundtables members is that they are finding people, getting them on the team, and then they fail. In many cases, these aren’t catastrophic failures, but slips in net profit or schedules or proper estimates, etc. We can write this off to “they misrepresented themselves” during the interviews. Or, we can take a closer look at our own onboarding process to ensure we are setting our new hires up for success, not failure.

To dive deeper on this topic, Tim and Steve welcome Chris Beck to the show to talk about how he and his team at Normandy Remodeling handle the onboarding process.

Chris has been with Normandy Remodeling in Hinsdale, IL for 14 years; eight as Superintendent, two as the Production Manager and four as Director of Production. Normandy has added five Superintendents over the past five years to cover increased production and they are on pace to set another annual Produced Sales record, their 5th year in a row.

Tim, Steve and Chris cover:

Definition and background of onboarding.
Documentation and checklists.
And more…

Ep.198: Becoming a Memorable Leader with Howard Prager

June 27, 2022 00:36:35

Howard Prager joins the show to talk about how memorable leadership can help retain good employees, increase productivity and improve customer service. He outlines his VIP model of leadership, which is easy to apply, proven effective, and will help create a company with which customers will want to do business and employees will want to work.

Howard Prager is president of Advance Learning Group, the author of the book Make Someone’s Day Becoming a Memorable Leader in Work and Life, speaker, executive coach, and consultant who helps managers become memorable leaders. He has worked extensively with Fortune 500 companies as well as numerous small businesses and has won multiple professional awards for his work.

Tim, Steve, and Howard talk more about:

Characteristics of a leader
Leadership vs. Management
And more…..

Ep.197: From Project Manager to Production Manager with Morgan Thomas

June 20, 2022 00:32:21

Join Tim and Steve as they talk to Morgan Thomas about her role as a production manager at Leff Design Build. Morgan discusses how she had to shift her focus from individual projects to looking at the business on a global level, and from solving problems herself to coaching others on how to solve them.

Morgan was born and raised in Sonoma County, and after moving out of state to pursue a degree in Journalism from Gonzaga University, she returned to Sonoma County and landed in a career in commercial construction management. She then found her way LEFF, where she worked her way up to become the company’s production manager.

Tim, Steve, and Morgan talk more about:

The differences between Project and Production managers
Tools needed by a Production Manager
And more…….

Ep.196: Inventory Management on the Go With Selema Lawson-Jack

June 13, 2022 00:33:57

Selema Lawson-Jack joins the show and discusses how she found a technology fix to solve an inventory management issue, but was able to expand its capabilities to create efficiencies across the organization, and generate revenue at the same time. She talks about how Sortly, the affordable app she implemented, operates and how she was able to successfully integrate it into the organization.

Selema works for Schroeder Design Build of Fairfax, VA and is the Director of Production, where she oversees all projects in the construction phase. She is the first point of contact on job sites and leads a team of project managers, project developers and carpenters. She was recently named to Pro Remodeler’s top 40 under 40.

Tim, Steve, and Selema talk more about:

Organizing inventory using Sortly
How Sortly improves the processes for the team
And more……

Ep.194: Encouraging Diversity

May 23, 2022 00:28:27

Join Tim and Steve as they talk to Nicole Warren about embracing and increasing diversity in the trades, and in this case, with women. Tim makes the case that professionals in the remodeling industry must be more proactive in reaching across traditional boundaries in order to attract high preforming talent. Nicole is a great example as her strong work ethic has helped her outperform her male colleagues to secure a number of promotions in her career. Crossroads had the insight to encourage diversity and has reaped the rewards of that with Nicole.

Nicole, along with her father, is a carpenter for Crossroads Contracting in Londonderry, NH. She has always liked working with her hands, and once she had a child, she needed family friendly work hours. Becoming a carpenter allows her to work in a fulfilling career, but have the work-life balance she needs for her family.

Listen as Nicole, Tim, and Steve discuss:

Creating the awareness that there are opportunities for everyone

How to ensure that the wording in communication does not exclude anyone

And more…

Episode 189: The 5 Statements You Should Not Make

April 18, 2022 00:38:58

What we say is a reflection of what we think, and as clinical counselors will tell you, what we think will dictate how we act. So, how we act will of course dictate success.

Following this logic, words are very powerful factors in our success. But do we pay attention to those words? We tend to be concerned about what we say as it affects others, but what about the effect on ourselves?

What we say is often said without thinking of their potential consequences. They can be seen as excuses or statements of desperation, or they can be simply things we say when nothing else seems to fit. But all of them can have a negative impact on us and our work, so Tim and Steve share specific examples and how to avoid them.

Tim and Steve talk more about:

Encouraging new thought processes
Rephrasing the things we say
And more…

Ep.186: Thoughts on Leadership with Wayne Ottum

March 23, 2022 00:37:37

One of the consultants here at Remodelers Advantage specializes in company leadership development. So, we asked him to join us on the show to help us understand what leadership is and perhaps help start the shift from “how to manage people” to “how to lead people.”

Wayne Ottum is a consultant, author and speaker dedicated to creating extraordinary businesses and leaders and is President and Founder of Ottum Enterprises, LLC in Kirkland, Washington. Now in his 19th year, Wayne is especially proud of the work he has done to guide owners of remodeling companies to create a clear and compelling direction, purpose, and culture for their companies.

Tim, Steve and Wayne talk more about:

Leadership V. Managing
Leadership across roles
And more…