The Tim Faller Show

The Reputation Economy With Tess Jezek – [The Tim Faller Show] S4 E14

February 7, 2023 00:36:19

Tess Jezek joins the show today to discuss the importance of your company’s reputation in the reputation economy. In fact, Forbes reports that 60% of consumers are willing to pay more if they believe they will receive a better service. Tess discusses how an accurate description of your business online is smart business practice. In addition, good social status leads to robust pricing power, and client loyalty can lead to return clients, referrals, and new business.

Tess is the Director of Sales for Customer Engagement Solutions of Evercommerce. She manages the sales teams for GuildQuality, PulseM, and Customer Lobby. With close to a decade’s worth of experience in the industry, she understands the importance of customer experience, customer engagement, and customer retention as the most important drivers for your business.

Tess, Tim, and Steve discuss:

The importance of client feedback and when to solicit it
How to take control of the online narrative
How to use your online reputation to build a stronger business

Listen now

The Power of Peers With Victoria Downing – [Best of The Tim Faller Show]

February 6, 2023 00:32:16

Many business owners and certainly production managers feel alone in their business at times, and want and or need some kind of external input. So, where do they turn?

Trade associations provide some input but are typically limited to whatever the “topic of the evening” is. Remodelers Advantage President, Victoria Downing, saw this issue and took action through the creation of the Remodelers Advantage Roundtables Programs.

Through the roundtables, members share support and guidance to ultimately help business owners earn more, and work less.

In addition to being the president of Remodelers Advantage, Victoria is the co-host of PowerTips Unscripted, a podcast dedicated to helping remodelers build a strong, profitable company. She is an award-winning author and speaker and brings over 30 years of expertise in the remodeling industry to share how crucial peer groups are in order to successfully grow your business.

Victoria, Tim, and Steve talk more about:

What it really means to be in the remodeling industry
The importance of receiving feedback
How to actually utilize feedback
And more…

click here to listen

Building Teamwork with Trades with Daniel Carrero – [Best of The Tim Faller Show]

January 30, 2023 00:41:20

Do you struggle to maintain relationships with subcontractors and experience your projects not being handled with urgency or priority? If so, you haven’t built a team, you have built a contact list.

Guest Daniel Carrero joins Tim and Steve to talk about how he has built a solid team with little turnover and kept tradesmen that have been with him for over 15 years.

Daniel Carrero, President of House to Home Solutions in Rockville, Maryland, has been able to build a Sub-Contractor Team that prioritizes his jobs over any other contractor.

He shares his tips and tricks to how he has made a team that has stuck with him for years and are willing to take care of service issues without question.

Tim, Steve and Daniel talk more about:

Building relationships with subcontractors and trades.
How to stand out to subcontractors
Getting trades engaged
Prioritizing trades and subcontractors
And more…

How To Hire And Keep Great People With Mitch Gray – [The Tim Faller Show] S4 E10

December 5, 2022 00:41:34

Mitch Gray joins the show to discuss hiring and keeping great people. He talks about the importance of understanding interpersonal relationships and getting intentional about finding people with passion, as passion feels energy. Understanding that everyone wants to feel valued, empowered, and a part of something larger than themselves, no matter what level of employee. This is core to the successful hiring and retention of great employees.

Mitch Gray is the founder of Mitch Gray Media, author of HOW TO HIRE AND KEEP GREAT PEOPLE, and host of The Mitch Gray Show. After spending over two decades leading teams as a business owner, manager, pastor, non-profit founder, and community organizer, Mitch developed a strong passion for leaders and employees. Mitch’s mission is to empower teams to perform and individuals to pursue their passion.

Mitch, Tim, and Steve discuss

The challenges of recruiting the right employees
How to convey passion to all levels of employees
Tips to do a better job of hiring
And more…

Click here to listen.

The Key to Good Management is Listening with Christine Miles [Tim Faller Show] S4 E9

November 28, 2022 00:48:17

Today on the Tim Faller Show, Christine Miles joins the show to discuss how better listening skills lead to better communication. Christine explains why listening is so complicated and suggests some easy ways to listen better. She also highlights the importance of communication in creating trust between co-workers.

Christine is an author, professional keynote speaker, consultant, executive coach, thought leader, and entrepreneur. She is the Founder and CEO of EQuipt, a training and consulting company that helps leadership teams grow sales, develop people, and create cultures of understanding. She developed The Listening Path™, a transformational workshop on listening to understand, which has been taught at various Fortune 100 corporations, universities, law firms, and privately-held companies. She is the author of What Is It Costing You Not to Listen? which will encourage you to examine how you are listening. You’ll discover that not only are many of the problems in your life due to not listening effectively, but listening helps to solve most problems.

Tim, Steve, and Christine talk more about:

Failure to listen can cause culture problems within an organization
Improving turnover through listening
How listening can help your company’s bottom line
And more…

Design and Production: Can we really get along? with Morgan Thomas and Candice Rania [Tim Faller Show] S4 E7

November 14, 2022 00:45:36

On this episode of The Tim Faller Show, Candice Rania and Morgan Thomas join the show to answer the question: Can design and production get along? While the production and design teams have the same overall goal of completing a project that will delight their clients, they do it differently. Morgan and Candice talk about their struggles with time constraints, delays, and change orders and how they developed new processes that involve team reviews with proposed estimates to ensure each department has the proper budgets and limit unexpected client costs.

Morgan Thomas started at Leff Design Build in Sonoma County, California 5 years ago as a project manager and was then promoted to her current role as the production department manager. She is excited and proud of her team’s input to the project’s budget, which she thinks has created an improved sense of ownership among her coworkers. Candice Rania is the pre-production manager at Leff design-build and works closely with Morgan.

Tim, Steve, Morgan, and Candice talk more about

Integrating production and design and how that creates a better customer experience
Evaluating current methods and creating new processes can lead to better businesses
And more…

Co-Building Long Distance Jobs with Jordan Smith [The Tim Faller Show] S4 E6

October 31, 2022 00:36:04

Jordan Smith joined the show to discuss partnering with another remodeling company to complete a job two hours outside his service area. He discusses the benefits, risks, and challenges associated with the job type and the steps he took to mitigate problems.

Jordan and his wife Veronica started the Smith House Company four years ago to create beautiful and functional spaces that harmonize with their natural surroundings.

Join Jordan, Tim, and Steve as they discuss:

How to handle projects that are outside of the current service area
The risks and benefits of partnering with another remodeling company to complete a job
How to handle the relationships between the design company, build company, and customer

Click here to listen…

The Tricks of a Lead Carpenter with Doug Horgan- Season 4 Episode 5

October 24, 2022 00:44:29

Tim and Steve welcome Doug Horgan to the show to discuss the role of a lead carpenter. Doug talks about his responsibilities, including research, being an internal “help desk,” managing people internally and externally. He also manages scheduling and explains the meaning behind the saying “make ready planning” and why it’s essential for a lead carpenter.

Doug Horgan is Vice President–Best Practices at BOWA, the Washington DC area’s premier custom and remodeling builder. In this training, quality, and troubleshooting role, Doug’s goal is reducing construction defects through sharing knowledge. Doug’s thirty years of tools-on carpentry, warranty troubleshooting, and instruction experience, are the foundations for visually rich presentations on how to build properly and avoid construction problems.

Tim, Steve, and Doug talk more about

Having an organized job site
Client relations and communication
Advice for a lead carpenter
And more…

Emotional Intelligence as a Management Tool – Season 4 Episode 4

October 17, 2022 00:41:02

Jesse DeBenedictis joins the Tim Faller show to talk about emotional intelligence. Jesse tells us his definition of emotional intelligence and how he, as a leader, uses it to better his business. He discusses how being self-aware is the most critical piece of emotional intelligence. He also talks about how having good emotional intelligence can help your clients.

Jesse DeBenedictis is the proud owner of Works by Jesse DeBenedictis located in Beverly Massachusetts. He is focused on building long-term relationships with clients and vendors, some of whom he has worked with since the company was founded in 2001. Jesse continues to drive the company to deliver a better higher quality service to their customers.

Tim, Steve, and Jesse talk more about:

How to use emotional intelligence as a business owner
Self-regulation
Motivation
And more…..

Concierge Service With Aimee Cianfarani – [The Tim Faller Show] S4 E3

October 10, 2022 00:33:47

Today on The Tim Faller Show, Aimee Cianfarani discusses how her company has made concierge services (a/k/a handyperson services) a successful part of the overall business. In this high-failure segment of the industry, Aimee and her team have overcome significant odds to find great success by applying a strategic approach and using marketing as a key part of the process. Aimee said hiring the right person for this role is also critical.

Aimee is the Concierge Services Coordinator at Teakwood Builders in Saratoga Springs, NY. Aimee has helped grow Concierge Services from a one-person operation into significant operations with jobs booked into 2023.

Listen to this episode where Aimee, Tim, and Steve talk about:

How to use this to service upsell customers to more significant projects or as a follow-up to other projects to keep them happy
Determining the right customers and employee talent for this service
And more…