customer satisfaction

The Reputation Economy With Tess Jezek – [The Tim Faller Show] S4 E14

Tess Jezek joins the show today to discuss the importance of your company’s reputation in the reputation economy.  In fact, Forbes reports that 60% of consumers are willing to pay more if they believe they will receive a better service.  Tess discusses how an accurate description of your business online is smart business practice.  In addition, good social status leads to robust pricing power, and client loyalty can lead to return clients, referrals, and new business.

Tess is the Director of Sales for Customer Engagement Solutions of Evercommerce.  She manages the sales teams for GuildQuality, PulseM, and Customer Lobby.  With close to a decade’s worth of experience in the industry, she understands the importance of customer experience, customer engagement, and customer retention as the most important drivers for your business.

Tess, Tim, and Steve discuss:

  • The importance of client feedback and when to solicit it
  • How to take control of the online narrative
  • How to use your online reputation to build a stronger business

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Ep.112: Sales Training for Non-Salespeople with Jeff Borovitz

In this episode, we continue to explore outside of the production world, but touch on areas of the business that affect what we do every day. Remodeling sales is typically handled by the business owner, or perhaps a sales team if the company is large enough.

What if we got others involved in the sales process? Ideally, the entire team should be focused on client satisfaction and in some instances, that means project and production managers being able to upsell in the field.

Tim and Steve welcome Jeff Borovitz to the show to talk more about training your production team in the art of selling in the field. Jeff is the owner of Sandler Training and has advised, trained and coached small and medium-sized companies on developing stronger sales teams, closing more sales and leading organizational change.

Tim, Steve and Jeff talk more about:

  • Jeff’s background and more about Sandler Training.
  • Why non-salespeople should care about sales.
  • Situations and scenarios where a Project Manager may need to sell effectively.
  • How sales techniques can help handling Change Orders.
  • The Sandler “Up-front Contract” – what it is and how it can be used on a job site.
  • Other Sandler concepts that make working with clients easier on a job site.

Jeff Borovitz will be leading a course, starting in September, that focuses on client management training for Designers, Architects and Project Managers.
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This Episode of the Tim Faller Show Sponsored by: Wellborn Cabinet