customer service

Ep.198: Becoming a Memorable Leader with Howard Prager

Howard Prager joins the show to talk about how memorable leadership can help retain good employees, increase productivity and improve customer service.  He outlines his VIP model of leadership, which is easy to apply, proven effective, and will help create a company with which customers will want to do business and employees will want to work.

Howard Prager is president of Advance Learning Group, the author of the book Make Someone’s Day Becoming a Memorable Leader in Work and Life, speaker, executive coach, and consultant who helps managers become memorable leaders.  He has worked extensively with Fortune 500 companies as well as numerous small businesses and has won multiple professional awards for his work. 

Tim, Steve, and Howard talk more about:

  • Characteristics of a leader
  • Leadership vs. Management
  • And more…..

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Ep.195: Using AI in Home Remodeling with Ben Ranta

Guest Ben Ranta joins the show to discuss his experiences with Artificial Intelligence (AI) in the remodeling industry. Ben talks about how the AI software, Otter, is used for client meetings and how it helps his company, Forward Design Build be more effective in meeting client demands. He also discusses how he dealt with pushback when Otter was implemented.

Ben left his desk job in 2019 to pursue a career in the trades and joined Forward Design Build Remodel in Ann Arbor, Michigan. After about 18 months as a carpenter, Ben then changed gears and became a Project Manager.

Tim, Steve, and Ben talk more about:

  • How AI is used for client meetings
  • Any pushbacks from clients and co-workers
  • And more….. 

Click here to listen