customer service

The Reputation Economy With Tess Jezek – [The Tim Faller Show] S4 E14

February 7, 2023 Marketing, Sales, The Tim Faller Show 00:36:19

Tess Jezek joins the show today to discuss the importance of your company’s reputation in the reputation economy.  In fact, Forbes reports that 60% of consumers are willing to pay more if they believe they will receive a better service.  Tess discusses how an accurate description of your business online is smart business practice.  In addition, good social status leads to robust pricing power, and client loyalty can lead to return clients, referrals, and new business.

Tess is the Director of Sales for Customer Engagement Solutions of Evercommerce.  She manages the sales teams for GuildQuality, PulseM, and Customer Lobby.  With close to a decade’s worth of experience in the industry, she understands the importance of customer experience, customer engagement, and customer retention as the most important drivers for your business.

Tess, Tim, and Steve discuss:

  • The importance of client feedback and when to solicit it
  • How to take control of the online narrative
  • How to use your online reputation to build a stronger business

Listen now

Ep.198: Becoming a Memorable Leader with Howard Prager

June 27, 2022 Hiring, Management, Operations 00:36:35

Howard Prager joins the show to talk about how memorable leadership can help retain good employees, increase productivity and improve customer service.  He outlines his VIP model of leadership, which is easy to apply, proven effective, and will help create a company with which customers will want to do business and employees will want to work.

Howard Prager is president of Advance Learning Group, the author of the book Make Someone’s Day Becoming a Memorable Leader in Work and Life, speaker, executive coach, and consultant who helps managers become memorable leaders.  He has worked extensively with Fortune 500 companies as well as numerous small businesses and has won multiple professional awards for his work. 

Tim, Steve, and Howard talk more about:

  • Characteristics of a leader
  • Leadership vs. Management
  • And more…..

Ep.195: Using AI in Home Remodeling with Ben Ranta

June 6, 2022 Operations, Technology, The Tim Faller Show 00:30:50

Guest Ben Ranta joins the show to discuss his experiences with Artificial Intelligence (AI) in the remodeling industry. Ben talks about how the AI software, Otter, is used for client meetings and how it helps his company, Forward Design Build be more effective in meeting client demands. He also discusses how he dealt with pushback when Otter was implemented.

Ben left his desk job in 2019 to pursue a career in the trades and joined Forward Design Build Remodel in Ann Arbor, Michigan. After about 18 months as a carpenter, Ben then changed gears and became a Project Manager.

Tim, Steve, and Ben talk more about:

  • How AI is used for client meetings
  • Any pushbacks from clients and co-workers
  • And more…..