hiring

Using QR Codes for Field Communication with Nick Sandifer – [Best of The Tim Faller Show]

Today on the Tim Faller Show, Nick Sandifer details a new way to communicate in the field to help his team navigate the small details in elaborate projects. Nick and the Sandifer team use QR codes to help communicate better on the job site. The QR codes allow the project manager to view the electrical fixtures, architectural plans, and other information about the project. Nick discusses the effectiveness of the QR codes that lead to fewer phone calls from the team because all the data is in the QR code.

Nick Sandifer is the owner of Sandifer Design Build in Jacksonville, Florida.  Nick is a graduate of Florida State University with a degree in Real Estate Finance, Appraisal and Feasibility. He started his building career with a large national builder, Centex Homes. Later he worked as a project manager for local custom home builder Benchmark Luxury Homes. His experience working for both national and local custom builders has allowed him to focus on the schedule and the details.

Nick, Tim, and Steve talk more about…

  • Benefits of using QR codes
  • Changing plans while using the QR code
  • The work that goes into making the QR codes for all the projects
  • And more…

How to Build Morale and Culture During a Transition with Jason Willet – [Best of The Tim Faller Show]

On a recent episode of The Tim Faller Show, Jason Willet, a partner and now vice president at Willet Construction, shared his experience on how he kept his team engaged during a company transition that ultimately led to growth for the company.

Willet Construction faced a challenging transition, but instead of letting it bring the team down, they came up with a creative solution called “Vision Day.” The main goal of this event was to get everyone on the same page regarding the transition’s how, what, when, where, and why.

Through this event, Willet Construction not only brought their team closer together, but they also raised morale and reinforced their company’s culture. By involving the team in the decision-making process and soliciting their opinions, the team felt valued and empowered.

Jason, Tim, and Steve delved deeper into the strategies that Willet Construction used to make Vision Day a success. They discussed the importance of creating a well-planned agenda, prioritizing goals, and utilizing team opinions.

As a partner at Willet Construction, Jason’s role involves estimating and design, as well as being an exterior consultant. With his experience and insights, he offers valuable advice on how to keep a team engaged and motivated during challenging times.

Overall, this episode offers practical advice and real-life examples of how to create a positive company culture and navigate challenging transitions. It’s a must-listen for anyone who wants to build a successful team and grow their company.

The Art of Teaching with Paul Cardis – [The Tim Faller Show] S4 E20

Today on the Tim Faller Show, Paul Cardis of ON3, joins the show to discuss the enormous challenge of proper staffing in the remodeling industry and how proper education, teaching, and coaching can expand the pool of qualified employees and help you retain current ones. Paul states that one of the most effective methods of “training” is to combine digital learning with live mentorship.AI technology allows for this by allowing for the creation of customized learning paths for individual employees.

Paul Cardis is the co-founder and acting CEO of ON3 in Madison, WI. Paul came up with the idea for On3 following the sale of his previous company Avid Ratings. His goal was to solve a pervasive problem within the industry – creating a mobile, AI-based source of truth for construction knowledge serving builders, remodelers, and trade contractors.

Paul, Tim, and Steve talk more about…

  • Fixing the staffing challenges with training and coaching
  • Using a combination of AI with personal mentorship for the most effective training, teaching, and coaching
  • How to apply learning science to training and coaching
  • And more…

Client Experience: It’s what they feel not what we do! – [Tim Faller Show] S4 E15

On this episode of the Tim Faller Show, Tim and Steve discuss the client experience and how to turn clients into raving fans. The client experience is all about how the client feels and not what you do. Tim differentiates the customer service a company provides from how clients perceive that service. Not only do salespeople have a major role in the client experience, but the production team and lead carpenter do as well.   

Tim and Steve talk more about…

  • Establishing a client experience vision statement
  • The importance of a pre-construction meeting in providing an excellent client experience
  • And more…

Building Teamwork with Trades with Daniel Carrero – [Best of The Tim Faller Show]

Do you struggle to maintain relationships with subcontractors and experience your projects not being handled with urgency or priority? If so, you haven’t built a team, you have built a contact list.  

Guest Daniel Carrero joins Tim and Steve to talk about how he has built a solid team with little turnover and kept tradesmen that have been with him for over 15 years.

Daniel Carrero, President of House to Home Solutions in Rockville, Maryland, has been able to build a Sub-Contractor Team that prioritizes his jobs over any other contractor. 

He shares his tips and tricks to how he has made a team that has stuck with him for years and are willing to take care of service issues without question.

Tim, Steve and Daniel talk more about:

  • Building relationships with subcontractors and trades. 
  • How to stand out to subcontractors
  • Getting trades engaged
  • Prioritizing trades and subcontractors
  • And more…

Building a Team, Not a Family with Jef Forward – [Best of the Tim Faller Show]

While having a family-like culture is a well-intended premise, it is oftentimes impractical.

Companies may notice that one or two employees are intolerant of the family-like culture in place and leave the “family” dysfunctional. 

Creating an environment where there is a structure that resembles a team, rather than a family, is a way to avoid intolerance, and grow as a company.  In this episode, guest Jef Forward describes how he was able to achieve a team-like culture in his business, and why it has been successful.

Jef has a Masters Degree in Architecture from the University of Michigan and started Forward Design Build in 1997, focusing on a design and build method to ensure successful projects. He defines a successful project as a happy homeowner with a beautiful, functional home completed within ‘stated’ expectations of cost, service and schedule from the beginning of design to the end of construction.

Tim, Steve and Jef talk more about:

  • The “locus of control” 
  • How to address and correct the path of someone who is trending sideways
  • How to efficiently communicate with different team members
  • And more…

Culture in Practice with Chris Stebnitz – [Tim Faller Show] S4 E13

Today on the Tim Faller Show, Chris Stebnitz joins the show to discuss building a culture in a remodeling company and the impact it has on the client experience. Chris talks about how building trust with your employees can enhance the company culture. While building a culture is important, there are also ways you can destroy your company culture including gossip or being a demanding leader. Chris says if the business owner is the only way the company succeeds, you will never build a culture.

Chris Stebnitz is the owner of Stebnitz Builders located in Elkhorn, Wisconsin. Chris is a Third-generation owner of Stebnitz Builders. He started as cheap labor for the family when he was in his teens. Chris then moved into sales in his 20s, marketing shortly thereafter and then focusing on sales management before purchasing the company in 2008 from his father and uncles.

Chris, Tim, and Steve talk more about:

  • How Stebnitz Builders built a company culture 
  • Why trust is important for a company culture
  • and more…

How To Hire And Keep Great People With Mitch Gray – [The Tim Faller Show] S4 E10

Mitch Gray joins the show to discuss hiring and keeping great people.  He talks about the importance of understanding interpersonal relationships and getting intentional about finding people with passion, as passion feels energy.  Understanding that everyone wants to feel valued, empowered, and a part of something larger than themselves, no matter what level of employee.  This is core to the successful hiring and retention of great employees.

Mitch Gray is the founder of Mitch Gray Media, author of HOW TO HIRE AND KEEP GREAT PEOPLE, and host of The Mitch Gray Show. After spending over two decades leading teams as a business owner, manager, pastor, non-profit founder, and community organizer, Mitch developed a strong passion for leaders and employees. Mitch’s mission is to empower teams to perform and individuals to pursue their passion.

Mitch, Tim, and Steve discuss

  • The challenges of recruiting the right employees
  • How to convey passion to all levels of employees
  • Tips to do a better job of hiring
  • And more…

Click here to listen.

Production System Shifts with Tim Faller and Steve Wheeler- [Tim Faller Show] S4 E8

Today on the Tim Faller Show, Tim and Steve go solo to discuss production system shifts and the changing world of the lead carpenter and project manager. Tim talks about the most significant challenge facing the remodeling industry: increasing sales with the lack of skilled labor. The challenge comes from controlling growth with a limited number of people to handle that growth.  This is causing many companies to reevaluate their project management systems.

Tim and Steve talk more about:

  • Lead carpenter systems
  • Changes in the remodeling industry
  • Hybrid systems
  • And more…

Active Listening in the Job Interview with Christine Miles – [Best of The Tim Faller Show]

In the interview process, actively listening is key. But how? And how do we change if we “really need someone”? Then, of course, there are all the other times that when we look back at a difficult situation, whether a client or an employee, we see all the signs of the challenge were there, but we did not listen. Guest Christine Miles is here to share some insight and answers on how to avoid that situation.

Christine Miles is the author of What Is It Costing You Not to Listen?: The Power of Understanding to Connect, Influence, Solve & Sell, a professional keynote speaker, consultant, executive coach, thought leader, entrepreneur, and radio show host.  She is the founder and CEO of EQuipt.  Additional information on her may be obtained here. 

Tim, Steve, and Christine talk more about:

  • The importance of learning to listen
  • Other situations we can benefit from actively listening
  • And more…