hiring

Ep.71: Switching to the Lead Carpenter System with Steve Nash

When remodeling companies start up, typically the owner is working in the field, making sales, estimating, and doing almost everything else to run the business. There comes a tipping point as the company grows, and one person can’t do it all. That’s where the lead carpenter system comes in.

Transitioning to that system has its challenges. Steve Nash has used the lead carpenter system for 25 years, and understands its ins and outs — and how to move to it smoothly.

In this episode, Steve talks about making the switch with Tim and Steve, how it helps a growing company, and how to avoid the common pitfalls.

Steve began working as a carpenter for his father, from his childhood all through his teens. He founded Upscale Remodeling, in Freeville, NY, in 1991 shortly after college with a bucket of tools, a new truck, and a whole lot of ambition to build a great remodeling company. Today, Upscale Remodeling is a full-service design/build firm specializing in kitchen and bath remodeling, additions, basements, and window and door replacement. The company operates out of a 5,000-sq. ft. showroom, which helps with design and product selection as well as communication across all team members. Upscale Remodeling has been using some variation of the lead carpenter system since the beginning.

He recently teamed up with another remodeler to help a growing company in their Roundtables peer group make the switch to the lead carpenter system. He walks us through the process of transitioning your team, learning as much as you can beforehand, and how to make it work, including:

  • How it can help you cope with the labor shortage
  • Understanding your lead carpenter will be managing
  • Identifying the qualities that make a good lead carpenter
  • Why your best craftsman may not be the best manager
  • Empowering your lead to make decisions
  • Pushing your lead back to the paperwork
  • Being transparent with your lead carpenter
  • Why not to treat it as a promotion, just a different role
  • How to handle a different pay scales
  • The recruitment process and identifying candidates in-house
  • The importance of involving your lead in the sales process
  • Avoiding awkward moments in front of the client
  • Coaching your lead to stay within the scope
  • How to change your markup and job costing to safeguard profits
  • And more …

Keep Those Suggestions Coming…

This topic was another one suggested by a listener — and we hope you keep them coming! If you’ve got an idea for a topic or guest, drop Tim an email at tim@remodelersadvantage.com.

Ep.67: Using Your Company For Charitable Giving with Russell Fuller

For many, caring for other people is just part of our world view — whether you give to charity through your church, through private donations, or through other methods like sponsored bike rides or other fundraisers. But if you haven’t considered involving your business, you should.

Russell Fuller’s first foray into giving to charity was a happy accident, he says. But then it became something more. He found that committing his company to support a non-profit’s mission wasn’t just a good deed, it turned out to be an effective marketing tool, as well

In this episode, Russell talks to Tim and Steve about what his involvement in a local non-profit means to him individually, and the positive effects it’s had on his business and team.

Russell founded Fuller Living Construction in Seattle 10 years ago, and now employs 19 people. FLC specializes in custom remodels in older homes. FLC provides for charities such as Aurora Commons and Wintergrass in Seattle.

Russell’s first five years in business were lean, but about three years ago the business found its financial footing, and he found himself with some excess money with no idea what to do with it. He accumulated $10,000 in cash in a Folger’s can in his basement. After visiting a friend involved with the Aurora Commons non-profit, which in need of funds or it would shut down. He was called to give that money. He went home and got the can and gave it to the charity (instead of fixing the clutch in his old Subaru). Russell gives 10 percent of his net profit to non-profits. He talks about the lasting impact of doing this in your business, including:

  • Why you should consider charitable giving a fixed cost
  • Giving confidently
  • The benefits in community outreach to your business
  • Why you need a page on your website talking about it
  • How speaking at the organization’s gala brings him business
  • Involving your subcontractors in giving
  • The benefits of giving early in the year
  • The gratification of knowing what your money does
  • How to involve your team members
  • The impact of giving on recruitment and hiring
  • And more …

Russell also gives great advice about how to stick to your commitment, choosing a charity, how to publicize it, and how to involve other small business donors. 

Ep.66: Production in a Large Remodeling Firm with Bruce Case

Most remodeling companies are small businesses with simple structures, and team building can be difficult. Imagine the challenges of building a real team with more than 70 people in the field and an almost equal number working in the office. 

In this episode, Bruce Case talks to Tim and Steve about what it takes to keep a large remodeling company running smoothly — especially in the production department.

Bruce is the president and CEO of Case Design/Remodeling Inc., one of the largest full-service remodeling firms in the nation. Operations are focused in the Washington, DC, area and bring clients a unique mix of design/build and home improvement services through Fred The First Name in Home Improvement. Case has extended its reach across the U.S. through a network of licensees and franchisees. Since its founding in 1961, Case has won more than 100 national  remodeling, design, and business awards, and the Case network has completed more than 100,000 renovation projects for more than 60,000 clients. Binding these initiatives is a focus on inspiring team members and clients.

Bruce started working in the business when he was 12, but initially pursued a career in insurance. He came back to the family business and had to pay his dues, working in almost every department of the company in the 12 years before taking the reins. This gave Bruce an increased level of empathy and a greater perspective on the roles within the company. He discusses the importance of the culture at Case, and how to keep it together with the right mix of people — even if that means cutting a top performer loose — as well as how Case works in production, including:

  • How to develop structure and processes
  • What it takes to change processes
  • The timeline for change
  • Taking the time to develop your people 
  • Proactively growing and promoting from within
  • Case’s professional development program
  • Reimbursing for continuing education
  • How training helps you hire, keep, and inspire people
  • Why you should micromanage a new employee — and when to stop
  • Gatekeeping the project’s process
  • How to bring ideas forward and be positive
  • And more …

Keynote Speaker: Bruce Case

We’re excited to have Bruce delivering the keynote address at the 2019 Production Conference in Orlando, FL, on Sept. 26. This event will bring more than two hundred Production Managers, Project Managers, and Lead Carpenters together for a one-day journey through the inner workings of some of the industry’s most successful and efficient Production Departments.

We are filling seats fast so don’t miss this opportunity to learn, network and connect with other industry professionals just like you!
Register today!

2019 Production Conference

Ep.55: How Your Team Responds in a Crisis with Don Brees and Alex Pajic

It can take one stroke of bad luck to take a remodeling business’s leader suddenly out of the picture — either temporarily or permanently. The repercussions can be wide and economically traumatic if the remaining team can’t pull together and keep the business running.

When Rosie Romero, the owner (and primary salesperson) of Rosie On The House in Scottsdale, AZ, had an off-road UTV accident that left him severely injured, his team had to regroup quickly in an emotional time to keep the business running.

In this episode, Don Brees and Alex Pajic talk to Tim and Steve about how they — and the whole company — handled the unexpected absence of their leader and friend. For six months, the team relied on each other to continue selling, building, and performing at their peak while Rosie was recovering.

Don started working for Rosie On The House Remodeling in 2016 as the Remodeling Project Manager, and is now a Production Manager. An Arizona native, Don worked for Rosie the first time back in 1993 before venturing out to start his own remodeling, paint and drywall company. He has 37 years of construction and remodeling experience under his belt.

Alex began working with Rosie On The House Remodeling in 2017, and is a Remodeling Project Manager and Sales/Design Consultant.He has 18 years of planning, real estate development, and construction experience. Originally from Croatia, he grew up in Vienna, Austria, and worked on residential developments and projects throughout Europe. He has a passion for sustainable building, architecture, and new technologies in building design and project management.

Don and Alex talk about the first hectic days after the accident, and how Rosie’s wife Jennifer offered her support and guidance to the team while dealing with so much else. It was a traumatic and turbulent time, but they both point to how many details were already in place in the organization to help them all pull together and keep moving forward, including:

  • Why hiring the right people is so important
  • The importance of building information-sharing into your operations
  • Having outside resources in place for support
  • The adjustments they made
  • How to prepare your team for emergencies
  • Reaching out to trade partners
  • Keeping client satisfaction at the center
  • Who plays what role, and how to decide
  • The importance of having someone to trust to sign checks and documents
  • How they dealt with the emotional trauma
  • Why they’re traveling separately from now on
  • And more …

It was a trying period, but the company’s structure already in place and the team’s abilities and attitudes got them through it. Most important, Rosie’s back on his feet and continuing to improve after the accident.

Ep.54: Keeping Long-Term Employees with John Sylvestre

We’re once again talking about the labor crisis in the remodeling industry, but from a different angle. Developing an environment that will keep the employees you have, and help them grow in their roles, will help your company prosper.

In this episode, John Sylvestre talks to Tim and Steve about how he’s created a company that keeps employees — and keeps them happy.

John is the owner of Sylvestre Remodeling and Design in Minneapolis. He paid his way through school by remodeling and building homes and graduated with two degrees in architecture. He’s chaired the NARI education committee and the certification committee and also developed and implemented the Certified Lead Carpenter program. He has won numerous awards for his work in education including the Harold Hammerman Award from NARI. He says he has the best job in the world, drinking coffee and talking with people about changing their homes.

John’s team is filled with long-term employees — his Field Supervisor has been with him for 37 years, and was his first hire, his Production Manager for 26 years, and his Lead Carpenter for 27 years. He talks about how he finds and hires great people, and how he keeps them, including:

  • Letting people go in a direction they choose
  • Hiring well-rounded people
  • Understanding limits
  • Hiring for culture fit
  • Empowering your employees to make decision
  • Asking the right questions to spur hiring and development
  • How to train in your organization
  • Why his company’s like a hockey team
  • Mystery bus trips
  • Keeping your great people during downturns
  • Staying flexible
  • And more …

Including why having fun is so important in keeping the team members you want to remain with you.

We Love Your Ideas

Keep them coming! Send your suggestions for a topic or guest to Tim at tim@remdoldersadvantage.com.

Ep.42: Becoming a Production Manager Without a Construction Background with Brad Yetman

With growth comes a need to hire a Production Manager — someone responsible for the entire department. It can be a difficult transition to move a Production Manager or Lead Carpenter up into that role. It’s about managing a department and the people, and it’s much more complex than running a job. Your company may benefit by looking outside the industry for your Production Manager. 

In this episode, Brad Yetman talks to Tim and Steve about his experience coming into a Production Manager role from outside the remodeling and residential construction industries.

Brad is the vice president of construction, as well as part owner of Anthony Wilder Design/Build in Cabin John, MD. Brad is responsible for overseeing the production department, which produced about $14,000,000 last year. Brad has developed a financially focused approach to production management with an emphasis on “knowing the numbers,” both in the field and in the office, an approach which fits well with the company’s open book policy. But it wasn’t always a smooth transition.

Before joining Anthony Wilder, Brad had a limited background in carpentry and construction. He had worked in in commercial development and real estate. When he took the Production Manager job, he was overwhelmed for the first six months. In his second six months, he began to figure out it was about managing a department and people — and keeping a keen eye on profits. He tells business owners why and how to look outside the industry, as well as what to do when your hire someone, including:

  • Hiring for cultural fit
  • Setting Gross Profit and Net Profit goals at the outset
  • Bypassing hostility from within the department
  • Translating the numbers for those in the field
  • Networking to find an outside candidate
  • The importance of staying open to learning
  • And much more…

Including why having dogs in your office is a cool idea. But the most important thing, says Brad, is hiring a good manager — because the industry specifics can be learned.

What’s the Big Idea?

Do you have a great idea for a future topic or guests? Shoot Tim and email at tim@remodelersadvantage.com.

 

Project Manager Training with the Experts at Remodelers Advantage

Remodelers Advantage presents a Masterclass course designed specifically for Project Management personnel in the remodeling and custom-building industries.

This program, led by Tim Faller, Victoria Downing and Doug Howard, consists of two days of intensive training and instruction focused on two of the most important aspects of managing a project; (1) hitting the agreed-upon budget and (2) working with and managing the team effectively. Click here for more information.

 
 

Ep.41: Remodel My Business with Shawn McCadden

We hear it all the time — you can’t find good help anywhere. But finding new employees is necessary for growth. You have to add staff, and keep them — not just in your company, but in the industry. We have to step up in a big way when it comes to offering employees reasons to stay.

The first thing you have to do is define what you mean by good help. “What are we talking about,” asks Shawn McCadden. “Is it good carpentry work? Running a job? Or just a good person in general?”

In this episode, Shawn hashes it all out with Tim and Steve. They talk about finding, and keeping, good employees and creating a path for them to become great.

Shawn’s the president of Remodel My Business in Brookline, NH, and is a prominent figure in the remodeling industry. He obtained his builder’s license by age 18; founded, operated, and sold a successful employee-managed design/build firm. Shawn co-founded the Residential Design/Build Institute, and then become director of education for a major national bath and kitchen remodeling franchise company.

Today, Shawn is a frequent industry conference and trade event speaker. As an award-winning columnist he contributes to many industry publications, blogs, and writes a monthly column for Qualified Remodeler magazine.

The future of the industry lies with Millennials. Shawn discusses how to stop disparaging them, and start figuring out what motivates them. Turns out, much of what Millennials are looking for will also help you attract and retain employees of every generation. He advocates instituting a profit-sharing plan and creating an actionable progress plan for carpenters to move up, including:

  • Avoiding fake job titles
  • Why you have to train Lead Carpenters, not clone them
  • Creating confidence in the team
  • Using thermometers to measure GP and volume
  • How to graph a workers career path
  • Building penalties into a bonus for leaving the company
  • The importance of sharing estimates with your Lead Carpenters
  • Why job responsibility is crucial to job performance
  • And more…

You have to make something happen, says Shawn. Stop making excuses and learn what motivates your workers, and create a plan that will help them achieve.

Give Us a Shout!

Do you have a great idea for a future topic or guests? Shoot Tim and email at tim@remodelersadvantage.com.

Ep.37: How to Prevent Employee Poaching with Erika Taylor

Although wages and benefits are rising faster in the remodeling industry than in others, the labor shortage remains an ongoing problem. Good talent is hard to find. Many companies are poaching production staff from other firms to solve their problems.

In this episode, Erika Taylor talks to Tim and Steve about the issue, why it happens, and how to structure your company to keep your workers from being lured away. It goes well beyond wages — and Erika also discusses the results of a national survey of pay and benefits from Professional Remodeler.

Erika Taylor is director of content for Professional Remodeler. She’s also served as an editorial director with Hanley Wood and as a contributing editor for the Los Angeles Times Book Review. Her work has been published in Los Angeles magazine and the LA Weekly. A native of New York and California, she currently lives in Dallas.

You have to fully engage your employees in your company to reduce the risk that someone else can woo them away. According to the survey, remodelers say they plan wage increases across the board and remodelers are more likely to offer benefits than other small-business employers. So throwing more money at the problem isn’t going to make it go away, because more money is out there anyway. Erika tells you how to proactively structure your company so employees want to stay with you, including:

  • What goes into a great culture, and why you need to have one
  • The importance of training to beat the labor shortage
  • Taking a hard look at what it’s like to work for your company
  • How to hire for culture
  • Identifying and living your company values
  • Why you should have quarterly check-ins with your employees
  • Identifying areas of growth for your people
  • The importance of trust and transparency across the board
  • And much more…

To learn more about developing your company culture, Tim highly recommends reading First Break All the Rules, from Gallup — it’s a great companion to this episode.

Ep.35: Find Great Employees with Effective Marketing with Jack Jostes

As the labor shortage drags on, and may even be getting tighter, getting the word out about open positions in your remodeling company is more important than ever. Your recruiting effort is really a marketing function.

In this episode, Jack Jostes drops by to talk with Tim and Steve about going beyond the help-wanted ad to effectively use digital marketing tactics to fill your open positions.

Jack is the author of Get Found Online: the Local Business Owner’s Guide to Digital Marketing, and CEO at Ramblin Jackson, a digital marketing agency in Boulder, CO, that helps remodeling companies and contractors get found online.

In marketing, the key is make your message about what the customer wants, needs, and dreams of. Show them how you’ll solve their problem, identify their pain points and offer them solutions. It’s the same when recruiting. People want to make good money, enjoy their work, and be part of a team. They want job security. Remember that hiring isn’t just about that one person — it’s about their spouse or partner and family.

Knowing that can also help get the word out. If you’re trying to recruit, and a spouse sees it on Facebook or Instagram, they may bring it to the right person’s attention — “here honey, this sounds just like you.” It’s also imperative to make everything easy to find on mobile devices like smartphones. He tells you how to do that, as well as:

  • The importance of having a career page on your website
  • Using video and YouTube to your advantage
  • How to involve your team to get the word out
  • Controlling the message
  • Positioning your company as a winner online
  • And more…

Think of yourself as a storyteller, says Jack, and he how to craft stories that will bring more applications to your inbox.

Ep.31: Tim and Steve’s Top 10 Episodes (So Far)

We’re taking a stroll down memory lane, to pick our Top 10 moments from our first 30 episodes. These episodes discuss the big ideas that can really change your company and how you do business. Every time we talk to a guest, we come away with something new. Although we look at Production, our biggest takeaways are how important it is to involve your whole team, from Sales to Design to Production, and to make work more meaningful and fun.

If you’re new to the podcast, or may have missed a couple episodes, here’s a handy list of links to the 10 episodes Tim and Steve consider their best so far, and why. The subjects and guests cover a lot of ground, so take a look and then give them a listen!

No. 5

Steve’s Pick

Ep.04: Running Effective Production Meetings with Teri McDermott. Teri came back from our Production Conference in 2017 and completely blew up her company’s process. She realized they were doing what they’ve always done, and it was going nowhere. She got her team involved, getting feedback to make their meetings more meaningful. She paired Design and Production people to talk about the problems, how to solve them, and changed the entire dynamic of how her team worked together.

Tim’s Pick

Ep.23: Controlling Scope Creep With Sales Change Orders with Will Giesey

Will talked about something that could change the industry across the board. By introducing the idea of a core scope of work, with change orders occurring during the design process, you can cushion the blow of escalating prices on clients while maintaining margins. Will’s Production Manager Ryan Stiffney joined us, and talked about how important it is that their clients are already used to change orders and how it reduces stress for everyone.

No. 4

Steve’s Pick

Ep.12: Making the Transition from Home Building to Remodeling with Kevin Gregory

Kevin talks of his experiences and the differences in speed and quality between large-production new-home building and remodeling, and why things are the way they are. Learn about how you can successfully make the change to remodeling — where turnaround time is longer, quality has to be better, and you interact much more with clients — and how to lead workers through it.

Tim’s Pick:

Ep.01: Hiring Out of Trade Schools with David Keebler

Tim expresses some disappointed in our industry not getting new people into our business and not taking responsibility for making it happen. In this, our first episode, David talks about his company’s active involvement in their local trade school — and talks to one of its graduates, Al Chieffo, a carpenter who was hired right out of school.

No. 3

Steve’s Pick

Ep.10: Customer Satisfaction; Communication & Setting Expectations with Sal Alfano

Sal just showers you with wisdom, Steve says, and he draws on deep and wide experience in the industry. He talks about craftsmanship, communication, and running efficient projects. You can hear Sal discuss the importance of transparency in the industry, and how to protect your body when doing physical work.

Tim’s Pick

Ep.30: Building Systems in Production with Brad Hogan

If you can create only one system, it’s the process map — figuring out what happens in the entire process from the first client call to closing up the job. Once you’ve got that in place, you can go back to create systems for each step and department.

No. 2

Steve’s Pick

Ep.09: Keeping Craft Alive & Closing the Skills Gap with Rob Yagid

Rob took it upon himself to change something in the industry by leading the movement to celebrate the trades as a real career path by founding the Keep Craft Alive initiative. Created to help close the skills gap and encourage training and education, the campaign funds scholarships and publicizes the campaign in media outlets, and has popularized the hashtag #KeepCraftAlive.

Tim’s Pick

Ep.25: How to Fire a Client with Jackie Stezik

Every contractor has thought about it, and wanted to do it, but Jackie has fired clients — four times, in fact, and always for the good of her team. The first step is getting your contract language in line, and creating a process that allows you to get out of an abusive or dangerous situation.

No. 1

Steve’s Pick

Ep.03: Zero Punch List Production with Michael Barkhouse

Michael focused on solving the fatal flaw in a project — how to leave no error or step behind. He explains how to set your standards and expectations, and how to make that happen in real life. Getting to zero starts with sales, and continues through the process. If everyone expects it, the team’s behavior changes.

Tim’s Pick

Ep.05: Creative Ways to Motivate Your Production Team with Brad Yetman

For Tim, it’s not so much about the games, but about creatively motivating your people and making it fun. Using contests and games motivates people and makes work more enjoyable. You have to identify the problem you want to solve, figure out how to keep score, and let the team figure out what the reward should be.

We’d love to hear from you!

If you’ve got an idea for a topic, or have solved a nagging Production problem, let us know. Shoot Tim an email at tim@remodelersadvantage.com. And if you’re enjoying The Tim Faller Show and learning while you do it, please spread the word and leave us a review on iTunes and Stitcher.

 

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