Operations

Ep.88: Women in Production Management with Heather Tankersley

The remodeling and construction industries are dominated by men. Even such necessary things as safety equipment are a bad fit for the few women who are working on the production side in residential remodeling or construction.

But things are slowly changing. More women are showing up on job sites, and working in production and operations management.

In this episode, Heather Tankersley talks about her experiences as an operations manager with Tim and Steve. She discusses what it’s like to be in a management role as a woman in construction and the differences between her experience in commercial and residential projects.

Heather is co-owner of Tankersley Construction in Rancho Cordova, CA, with her husband Steve (check out his episode). Founded three years ago, it’s quickly become one of California’s leaders in residential construction by taking commercial construction principles and applying them to small- and mid-sized homeowner projects. Before working at Tankersley Construction, Heather managed complex projects for some of the largest electrical contractors in the United States. Heather’s prior project experience includes new student housing at Sacramento State University, new classrooms for UC Hastings, medical facility expansion at Folsom State Prison, and multiple VA and healthcare projects throughout Northern California. 

While still working full-time in her previous job, Heather worked with Steve to develop the new company’s processes, and they found the need for an operations manager role. She filled in. Heather manages the pre-construction phase. When the job is handed off to the project managers, Heather oversees the schedules and the progress of each individual job. She talks about what she’s learned and what her prior project management experience has helped her company, including:

  • How she got into the industry
  • Being comfortable with asking the three “whys”
  • Developing organizational skills
  • The need for good people skills
  • Her protocols for keeping information up-to-date
  • The platforms and applications she uses
  • Dealing with gender biases
  • Organizations supporting women in construction
  • Finding mentors 
  • The advantages of being a woman in residential remodeling
  • And more …

Heather says remodelers should look to recruit commercial project managers — male or female — by using the appeal of the more personal, relationship-driven work of residential remodeling.

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