Howard Prager joins the show to talk about how memorable leadership can help retain good employees, increase productivity and improve customer service.  He outlines his VIP model of leadership, which is easy to apply, proven effective, and will help create a company with which customers will want to do business and employees will want to work.

Howard Prager is president of Advance Learning Group, the author of the book Make Someone’s Day Becoming a Memorable Leader in Work and Life, speaker, executive coach, and consultant who helps managers become memorable leaders.  He has worked extensively with Fortune 500 companies as well as numerous small businesses and has won multiple professional awards for his work. 

Tim, Steve, and Howard talk more about:

• Characteristics of a leader
• Leadership vs. Management
• And more…..