client perspective

Ep.166: Taking the Client Experience to the Next Level (Part 2) with Jeremy Kelley

People mysteriously up and leave without giving notice, and we are stuck with the issue of keeping and retaining that “good help.” From a manager’s perspective all was going so well, but still, there is something going on in the employee’s head that causes them to leave. 

In almost all cases, getting more money somewhere else is the most common explanation.  Money is the prominent tangible item in the experience, so it is often used as the excuse. But what prompted them to even look someplace else? Why did the good relationship get to the point where someone was not wanting to stay?

In this two part series, we will be talking about how our personality and more importantly, the other person’s personality impact these relationships.  Tune in to part 2 to hear about the internal client, with the help of guest Jeremy Kelley.

Jeremy joined BACK Construction four years ago after running his own Residential Design/Build company for 11 years. Over the last year, his position has changed slightly from Production manager to Director of the Remodeling Division. 

Tim, Steve and Jeremy talk more about:

  • Being a better listener
  • Controlling your “natural style”
  • The critical ideas for any relationship
  • And more…

Whether you are listening in the truck on your way to your next client or at your desk during a lunch break, PowerTips Unscripted brings you your next big idea, success tip or even just a chance to hear from those that have achieved great success in the remodeling industry.

PowerTips Unscripted is available on Apple iTunes, Spotify, Stitcher and always on PowerTipsPodcast.com

Ep.165: Taking the Client Experience to the Next Level with Jeremy Kelley (Part 1)

People mysteriously up and leave without giving notice, and we are stuck with the issue of keeping and retaining that “good help.” From a manager’s perspective all was going so well, but still, there is something going on in the employee’s head that causes them to leave. 

In almost all cases, getting more money somewhere else is the most common explanation.  Money is the prominent tangible item in the experience, so it is often used as the excuse. But what prompted them to even look someplace else? Why did the good relationship get to the point where someone was not wanting to stay?

In these next two episodes, we will be talking about how our personality and more importantly, the other person’s personality impact these relationships. We will discuss the external client in the first episode, and the internal client in the second, with the help of guest Jeremy Kelley.

Jeremy joined BACK Construction four years ago after running his own Residential Design/Build company for 11 years. Over the last year, his position has changed slightly from Production manager to Director of the Remodeling Division. 

Tim, Steve and Jeremy talk more about:

  • Utilizing temperament tests
  • The importance of “listening well”
  • Working better together through understanding better
  • And more…

Let Us Turn Your Project Manager into a Superhero!

Remodelers Advantage presents a Masterclass course explicitly designed for Project Management personnel in the remodeling and custom-building industries.

This two-day program, held in-person at our office in Maryland, focuses on two of the most critical aspects of managing a project – hitting the agreed-upon budget and working with and managing the team effectively.

Industry and business experts Tim Faller, Victoria Downing, and Doug Howard will be facilitating this course.

Ep.134: Seeing Projects from the Client’s Point of View with Meghan Haines

Have you ever gone through an entire job thinking that the client was delighted with your work and then discovered afterward that they liked most of it, BUT…. (you fill in the blank). So, the question remains, how do you ensure customer satisfaction or, as some call it, creating “Raving Fans?”

There is no better way to explore this than by asking real clients, and even better when the client has a remodeling background and can look at it from either viewpoint.

Meghan Haines is the Production Coordinator for Hercules Design Build, a remodeling company in the St. Louis area. Meghan has been with Hercules for a little over a year and a half; However, before joining the company, she was a client for three remodeling projects in her own home.

Tim, Steve and Meghan talk more about:

  • Background on Meghan’s household (size of house, family, pets, etc.).
  • Description of the projects that Meghan contracted for.
  • Sales & production: did they match and meet expectations.
  • The most critical action an on-site manager can take while working on a project.
  • Things that the contractor did that made the projects more bearable.
  • Advice for remodelers from the client’s perspective.
  • And more…

This Episode Brought is Sponsored by LL Flooring -

We are excited to welcome LL Flooring as a sponsor for this episode. For over 25 years and with over 400 locations nationwide, they have focused on doing one thing – hard surface flooring – better than anyone else. Check out their website here – LL Flooring
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