training

Ep.55: How Your Team Responds in a Crisis with Don Brees and Alex Pajic

It can take one stroke of bad luck to take a remodeling business’s leader suddenly out of the picture — either temporarily or permanently. The repercussions can be wide and economically traumatic if the remaining team can’t pull together and keep the business running.

When Rosie Romero, the owner (and primary salesperson) of Rosie On The House in Scottsdale, AZ, had an off-road UTV accident that left him severely injured, his team had to regroup quickly in an emotional time to keep the business running.

In this episode, Don Brees and Alex Pajic talk to Tim and Steve about how they — and the whole company — handled the unexpected absence of their leader and friend. For six months, the team relied on each other to continue selling, building, and performing at their peak while Rosie was recovering.

Don started working for Rosie On The House Remodeling in 2016 as the Remodeling Project Manager, and is now a Production Manager. An Arizona native, Don worked for Rosie the first time back in 1993 before venturing out to start his own remodeling, paint and drywall company. He has 37 years of construction and remodeling experience under his belt.

Alex began working with Rosie On The House Remodeling in 2017, and is a Remodeling Project Manager and Sales/Design Consultant.He has 18 years of planning, real estate development, and construction experience. Originally from Croatia, he grew up in Vienna, Austria, and worked on residential developments and projects throughout Europe. He has a passion for sustainable building, architecture, and new technologies in building design and project management.

Don and Alex talk about the first hectic days after the accident, and how Rosie’s wife Jennifer offered her support and guidance to the team while dealing with so much else. It was a traumatic and turbulent time, but they both point to how many details were already in place in the organization to help them all pull together and keep moving forward, including:

  • Why hiring the right people is so important
  • The importance of building information-sharing into your operations
  • Having outside resources in place for support
  • The adjustments they made
  • How to prepare your team for emergencies
  • Reaching out to trade partners
  • Keeping client satisfaction at the center
  • Who plays what role, and how to decide
  • The importance of having someone to trust to sign checks and documents
  • How they dealt with the emotional trauma
  • Why they’re traveling separately from now on
  • And more …

It was a trying period, but the company’s structure already in place and the team’s abilities and attitudes got them through it. Most important, Rosie’s back on his feet and continuing to improve after the accident.

Ep.51: Getting a Trade Show Education with Lauren Moore

We’ve talked about trade schools and skills training, but today we focus on what you can learn at trade events. Attending and sending your team can broaden everyone’s skill sets and knowledge bases.

In this episode, Lauren Moore discusses what goes on behind the scenes at shows and events with Tim and Steve, why you should consider attending, and why sending your team is great idea.

Lauren has been in the conference planning and continuing education industry for almost 10 years. She started out working within medical education and is now concentrating on construction professionals. Lauren’s goal is to curate the best, most timely, and well-rounded education programs possible for her attendees. Working with industry professionals, she organizes and manage over 150 sessions and 75 speakers annually at the JLC Live events as well as the Remodeling Show co-located with Deck Expo. Each education program takes up to 10 months to plan and produce, forcing her to become a master in organization.

If you’ve never been to a trade show or conference, Lauren says you should just start on the show floor, and maybe one session in the conference program. Then look at it from your team’s perspective — what do they need to know? She stresses the importance of:

  • Live demonstrations for technical education
  • What you can learn from distributors
  • Why networking is a huge education component
  • Why the admission and other fees can turn into savings on the job
  • Getting continuing education credits
  • How to set it up for your team
  • And more …

Including where to find the free beer. Every little bit of knowledge gained can save time and money on the job site, paying dividends on your investment.

Keep It Up!

We’ve gotten some great suggestions so far for topics and guests — share your ideas with Tim: tim@remodelersadvantage.com.

Ep.45: The Strength of a Technical Education with Paul Lewandowski

Technical education at the high school level seems to be fading, but it’s growing at the college level. There are more programs turning out skilled workers that can start producing for home remodeling and construction companies on Day One.

In this episode, Paul Lewandowski of Fox Valley Technical College talks to Tim and Steve about the benefits of a technical education for students and their employers.

Paul has taught residential building construction at FVTC in Oshkosh, WI, for 18 years. The program started in the late 1990s, when members of the local home builders association and the local NARI chapter approached the college hoping to start a program to train carpenters primarily for the residential market.

Every year, students build a nearly custom 2,000-sq.-ft. house for the college’s foundation, which is sold at market-rate to fund future home-building projects and scholarships. The scholarships can be used by students throughout the college, not just the building students.

Paul talks about the program, what his students learn — and how. Half of their time is spent in the shop at the school, the other half building the house. He discusses how you can take steps to get organized and help build trade programs at schools near you, as well as:

  • Where FVTC finds students
  • How he teaches quality carpentry
  • The paper test for trimwork
  • The tools required of students
  • Where they get jobs after graduation
  • What remodelers can expect from the students
  • Getting more women into the programs and industry
  • Finding trade colleges near you
  • Dealing with unions
  • And more…

The best thing you can do to solve your labor shortage and promote the industry as a great place to work is to get involved and be persistent at the local level.

Keep Talking To Us

We asked for suggestions for guests and topics, and you’re coming through — thanks! If you’ve got an idea for us, drop Tim an email at tim@remodelersadvantage.com.

Ep.42: Becoming a Production Manager Without a Construction Background with Brad Yetman

With growth comes a need to hire a Production Manager — someone responsible for the entire department. It can be a difficult transition to move a Production Manager or Lead Carpenter up into that role. It’s about managing a department and the people, and it’s much more complex than running a job. Your company may benefit by looking outside the industry for your Production Manager. 

In this episode, Brad Yetman talks to Tim and Steve about his experience coming into a Production Manager role from outside the remodeling and residential construction industries.

Brad is the vice president of construction, as well as part owner of Anthony Wilder Design/Build in Cabin John, MD. Brad is responsible for overseeing the production department, which produced about $14,000,000 last year. Brad has developed a financially focused approach to production management with an emphasis on “knowing the numbers,” both in the field and in the office, an approach which fits well with the company’s open book policy. But it wasn’t always a smooth transition.

Before joining Anthony Wilder, Brad had a limited background in carpentry and construction. He had worked in in commercial development and real estate. When he took the Production Manager job, he was overwhelmed for the first six months. In his second six months, he began to figure out it was about managing a department and people — and keeping a keen eye on profits. He tells business owners why and how to look outside the industry, as well as what to do when your hire someone, including:

  • Hiring for cultural fit
  • Setting Gross Profit and Net Profit goals at the outset
  • Bypassing hostility from within the department
  • Translating the numbers for those in the field
  • Networking to find an outside candidate
  • The importance of staying open to learning
  • And much more…

Including why having dogs in your office is a cool idea. But the most important thing, says Brad, is hiring a good manager — because the industry specifics can be learned.

What’s the Big Idea?

Do you have a great idea for a future topic or guests? Shoot Tim and email at tim@remodelersadvantage.com.

 

Project Manager Training with the Experts at Remodelers Advantage

Remodelers Advantage presents a Masterclass course designed specifically for Project Management personnel in the remodeling and custom-building industries.

This program, led by Tim Faller, Victoria Downing and Doug Howard, consists of two days of intensive training and instruction focused on two of the most important aspects of managing a project; (1) hitting the agreed-upon budget and (2) working with and managing the team effectively. Click here for more information.

 
 

Ep.41: Remodel My Business with Shawn McCadden

We hear it all the time — you can’t find good help anywhere. But finding new employees is necessary for growth. You have to add staff, and keep them — not just in your company, but in the industry. We have to step up in a big way when it comes to offering employees reasons to stay.

The first thing you have to do is define what you mean by good help. “What are we talking about,” asks Shawn McCadden. “Is it good carpentry work? Running a job? Or just a good person in general?”

In this episode, Shawn hashes it all out with Tim and Steve. They talk about finding, and keeping, good employees and creating a path for them to become great.

Shawn’s the president of Remodel My Business in Brookline, NH, and is a prominent figure in the remodeling industry. He obtained his builder’s license by age 18; founded, operated, and sold a successful employee-managed design/build firm. Shawn co-founded the Residential Design/Build Institute, and then become director of education for a major national bath and kitchen remodeling franchise company.

Today, Shawn is a frequent industry conference and trade event speaker. As an award-winning columnist he contributes to many industry publications, blogs, and writes a monthly column for Qualified Remodeler magazine.

The future of the industry lies with Millennials. Shawn discusses how to stop disparaging them, and start figuring out what motivates them. Turns out, much of what Millennials are looking for will also help you attract and retain employees of every generation. He advocates instituting a profit-sharing plan and creating an actionable progress plan for carpenters to move up, including:

  • Avoiding fake job titles
  • Why you have to train Lead Carpenters, not clone them
  • Creating confidence in the team
  • Using thermometers to measure GP and volume
  • How to graph a workers career path
  • Building penalties into a bonus for leaving the company
  • The importance of sharing estimates with your Lead Carpenters
  • Why job responsibility is crucial to job performance
  • And more…

You have to make something happen, says Shawn. Stop making excuses and learn what motivates your workers, and create a plan that will help them achieve.

Give Us a Shout!

Do you have a great idea for a future topic or guests? Shoot Tim and email at tim@remodelersadvantage.com.

Ep.37: How to Prevent Employee Poaching with Erika Taylor

Although wages and benefits are rising faster in the remodeling industry than in others, the labor shortage remains an ongoing problem. Good talent is hard to find. Many companies are poaching production staff from other firms to solve their problems.

In this episode, Erika Taylor talks to Tim and Steve about the issue, why it happens, and how to structure your company to keep your workers from being lured away. It goes well beyond wages — and Erika also discusses the results of a national survey of pay and benefits from Professional Remodeler.

Erika Taylor is director of content for Professional Remodeler. She’s also served as an editorial director with Hanley Wood and as a contributing editor for the Los Angeles Times Book Review. Her work has been published in Los Angeles magazine and the LA Weekly. A native of New York and California, she currently lives in Dallas.

You have to fully engage your employees in your company to reduce the risk that someone else can woo them away. According to the survey, remodelers say they plan wage increases across the board and remodelers are more likely to offer benefits than other small-business employers. So throwing more money at the problem isn’t going to make it go away, because more money is out there anyway. Erika tells you how to proactively structure your company so employees want to stay with you, including:

  • What goes into a great culture, and why you need to have one
  • The importance of training to beat the labor shortage
  • Taking a hard look at what it’s like to work for your company
  • How to hire for culture
  • Identifying and living your company values
  • Why you should have quarterly check-ins with your employees
  • Identifying areas of growth for your people
  • The importance of trust and transparency across the board
  • And much more…

To learn more about developing your company culture, Tim highly recommends reading First Break All the Rules, from Gallup — it’s a great companion to this episode.

Ep.32: The Importance of Hands-On Tool Training with Gary Katz

Skills training is a hot topic, but too few companies are doing anything more than discussing it. The industry can no longer count on anyone else to do the basic training for trade skills, those in the remodeling business need to do it to help solve our labor shortage.

There’s also a fear of training employees, just to see them leave with their new skills to work for someone else. But training your employees will help the industry as a whole, and that means taking responsibility and doing something about it, says Gary Katz.

In this episode Gary tells Tim and Steve about why — and how — companies can commit to training their people to keep up with new technologies and products, and build your business.

Gary is the publisher of THISisCarpentry.com, an online magazine devoted to craftsmen and craftsmanship. For two decades he has been a frequent contributor to Fine Homebuilding, Journal of Light Construction, Fine Woodworking, and other leading trade magazines. Gary’s books include The Doorhanger’s Handbook, Finish Carpentry: Efficient Techniques for Custom Interiors, and Trim Made Simple. His DVD series, Mastering Finish Carpentry, sets the standard for professional video instruction in the construction trades. The Katz Roadshow provides hands-on training at lumber yards and other locations to share techniques and best practices with industry professionals.

To ramp up your in-house training, you have to create a systems-based approach to everything your people do. Everyone has to do everything the same way, and having a dedicated training facility is ideal — but you can train your team without it. Start by reading your trade magazines, go to demonstrations at trade shows, and create a library of DVDs. Gary shares his insights on training, including:

  • Why everything moves — and how understanding that changes the way you build
  • Why training will actually help you keep the employees you want
  • How to ultimately pass the cost on to your clients
  • The steps to getting into a training mindset
  • Making it fun 
  • Unleashing the power of true craftsmanship
  • Tips on vetting new products
  • And more…

The underlying importance in training is teaching your people how to think, to figure out how to to adapt techniques to new materials, products, and tools. To find out more about training your team, and where to find the resources to do it, email Gary at gary@garymkatz.com.

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