training

How To Hire And Keep Great People With Mitch Gray – [The Tim Faller Show] S4 E10

December 5, 2022 00:41:34

Mitch Gray joins the show to discuss hiring and keeping great people. He talks about the importance of understanding interpersonal relationships and getting intentional about finding people with passion, as passion feels energy. Understanding that everyone wants to feel valued, empowered, and a part of something larger than themselves, no matter what level of employee. This is core to the successful hiring and retention of great employees.

Mitch Gray is the founder of Mitch Gray Media, author of HOW TO HIRE AND KEEP GREAT PEOPLE, and host of The Mitch Gray Show. After spending over two decades leading teams as a business owner, manager, pastor, non-profit founder, and community organizer, Mitch developed a strong passion for leaders and employees. Mitch’s mission is to empower teams to perform and individuals to pursue their passion.

Mitch, Tim, and Steve discuss

The challenges of recruiting the right employees
How to convey passion to all levels of employees
Tips to do a better job of hiring
And more…

Click here to listen.

The Key to Good Management is Listening with Christine Miles [Tim Faller Show] S4 E9

November 28, 2022 00:48:17

Today on the Tim Faller Show, Christine Miles joins the show to discuss how better listening skills lead to better communication. Christine explains why listening is so complicated and suggests some easy ways to listen better. She also highlights the importance of communication in creating trust between co-workers.

Christine is an author, professional keynote speaker, consultant, executive coach, thought leader, and entrepreneur. She is the Founder and CEO of EQuipt, a training and consulting company that helps leadership teams grow sales, develop people, and create cultures of understanding. She developed The Listening Path™, a transformational workshop on listening to understand, which has been taught at various Fortune 100 corporations, universities, law firms, and privately-held companies. She is the author of What Is It Costing You Not to Listen? which will encourage you to examine how you are listening. You’ll discover that not only are many of the problems in your life due to not listening effectively, but listening helps to solve most problems.

Tim, Steve, and Christine talk more about:

Failure to listen can cause culture problems within an organization
Improving turnover through listening
How listening can help your company’s bottom line
And more…

Design and Production: Can we really get along? with Morgan Thomas and Candice Rania [Tim Faller Show] S4 E7

November 14, 2022 00:45:36

On this episode of The Tim Faller Show, Candice Rania and Morgan Thomas join the show to answer the question: Can design and production get along? While the production and design teams have the same overall goal of completing a project that will delight their clients, they do it differently. Morgan and Candice talk about their struggles with time constraints, delays, and change orders and how they developed new processes that involve team reviews with proposed estimates to ensure each department has the proper budgets and limit unexpected client costs.

Morgan Thomas started at Leff Design Build in Sonoma County, California 5 years ago as a project manager and was then promoted to her current role as the production department manager. She is excited and proud of her team’s input to the project’s budget, which she thinks has created an improved sense of ownership among her coworkers. Candice Rania is the pre-production manager at Leff design-build and works closely with Morgan.

Tim, Steve, Morgan, and Candice talk more about

Integrating production and design and how that creates a better customer experience
Evaluating current methods and creating new processes can lead to better businesses
And more…

The Tricks of a Lead Carpenter with Doug Horgan- Season 4 Episode 5

October 24, 2022 00:44:29

Tim and Steve welcome Doug Horgan to the show to discuss the role of a lead carpenter. Doug talks about his responsibilities, including research, being an internal “help desk,” managing people internally and externally. He also manages scheduling and explains the meaning behind the saying “make ready planning” and why it’s essential for a lead carpenter.

Doug Horgan is Vice President–Best Practices at BOWA, the Washington DC area’s premier custom and remodeling builder. In this training, quality, and troubleshooting role, Doug’s goal is reducing construction defects through sharing knowledge. Doug’s thirty years of tools-on carpentry, warranty troubleshooting, and instruction experience, are the foundations for visually rich presentations on how to build properly and avoid construction problems.

Tim, Steve, and Doug talk more about

Having an organized job site
Client relations and communication
Advice for a lead carpenter
And more…

Emotional Intelligence as a Management Tool – Season 4 Episode 4

October 17, 2022 00:41:02

Jesse DeBenedictis joins the Tim Faller show to talk about emotional intelligence. Jesse tells us his definition of emotional intelligence and how he, as a leader, uses it to better his business. He discusses how being self-aware is the most critical piece of emotional intelligence. He also talks about how having good emotional intelligence can help your clients.

Jesse DeBenedictis is the proud owner of Works by Jesse DeBenedictis located in Beverly Massachusetts. He is focused on building long-term relationships with clients and vendors, some of whom he has worked with since the company was founded in 2001. Jesse continues to drive the company to deliver a better higher quality service to their customers.

Tim, Steve, and Jesse talk more about:

How to use emotional intelligence as a business owner
Self-regulation
Motivation
And more…..

The Partnership Between Owner and Production Manager With Clark Harris and Eric Bain – [The Tim Faller Show] S4 E1

September 26, 2022 00:28:22

Season 4 Starts With This Special Episode Recorded Live at The Remodelers Summit!

Listen to this episode and get tips on creating an effective and highly functional relationship between company ownership and the production team. Clark Harris and Eric Bain of Innovative Construction discuss how they have built an open, trusting, and team-based relationship that allows them to work effectively together while creating a culture for innovation, growth, and change.

Innovative Construction is a high-end design firm in Atlanta, GA, with the goal of improving lives through design, craftsmanship, and teamwork. Clark and Eric run their organization with a philosophy of “do it badly and improve.” They do this with a relationship of openness and trust.

Join Clark, Eric, Tim, and Steve as they discuss:

Radical Candor
Failure as a growth opportunity
Overcoming challenges and fears
And more…

The Impact Your Production Team Has on Marketing with Spencer Powell – [Best of The Tim Faller Show]

September 12, 2022 00:39:17

Raise your hand if you are a salesperson… Maybe a few business owners raised their hands, but most likely, our production people and our Project managers, Lead carpenters, and Production managers all kept their hands down. Not so fast!

In this episode, we step out of our comfort zone a little and talk about your production teams’ impact on sales and marketing. For this discussion, we bring in an expert in the marketing world who has worked with hundreds of remodelers and home builders all over the country, Spencer Powell.

Spencer is the President of Builder Funnel, a Colorado-based firm that provides sales and marketing services for homebuilders, remodelers & contractors. Spencer earned his Inbound Marketing, HubSpot, and HubSpot Partner Certifications in 2010 and has been practicing and teaching inbound marketing to businesses ever since.

Tim, Steve, and Spencer talk more about:

The impact production has on the Client Experience
The Top 3 things that will create negatives in the clients’ mind
The Top 3 things that create a positive reaction with a client
How the production team can create vital content for the marketing effort
How owners and leaders can get buy-in from the team and show the impact they have on the business

Active Listening in the Job Interview with Christine Miles – [Best of The Tim Faller Show]

September 6, 2022 00:36:25

In the interview process, actively listening is key. But how? And how do we change if we “really need someone”? Then, of course, there are all the other times that when we look back at a difficult situation, whether a client or an employee, we see all the signs of the challenge were there, but we did not listen. Guest Christine Miles is here to share some insight and answers on how to avoid that situation.

Christine Miles is the author of What Is It Costing You Not to Listen?: The Power of Understanding to Connect, Influence, Solve & Sell, a professional keynote speaker, consultant, executive coach, thought leader, entrepreneur, and radio show host. She is the founder and CEO of EQuipt. Additional information on her may be obtained here.

Tim, Steve, and Christine talk more about:

The importance of learning to listen
Other situations we can benefit from actively listening
And more…

Exploring the Decent Human Being Theory with Nick Slavik – [Best of The Tim Faller Show]

July 18, 2022 00:39:21

Many remodelers, builders and business owners make resolutions or commitments to create Standard Operating Procedures (SOPs) and then they get caught up in the daily grind and it never happens.

Another challenge for many companies we work with is attracting and hiring people, especially new people to the industry, and getting them trained to “do things our way.”

Our guest today, Nick Slavik, has done an outstanding job of developing SOPs for his company and then implementing training to meet those internally. It turns out he has some other views of the world that are extremely helpful in running a business, as well.

Nick is the Proprietor of the Nick Slavik Painting & Restoration Co., Host of Ask a Painter Live, and contributes to This Old House. He has been a national and international speaker on topics such as entrepreneurship, trades reformation, working with millennials, harnessing technology for trades business, financial benchmarks, and industry standards. Nick has been a craftsman for more than 25 years. His company has been awarded more than 5 National awards for craftsmanship over the last 3 years. He has created a rigorous apprenticeship program where he finds, trains, and mentors young people in his craft. In 2018, he was made a family member at This Old House.

Tim, Steve and Nick talk more about:

Background and description of the Decent Human Being Theory.
Creating & developing Standard Operating Procedures (SOPs).
Holding teams accountable and getting them to adhere to SOPs.
Balancing the demand for work, growing the business and training new personnel.
And more…

Best of the Tim Faller Show: Ep. 128: Onboarding New Staff with Chris Beck

July 5, 2022 00:46:34

When we discuss the labor shortage, we are often talking about how to find or develop good talent.

What we are now hearing from our Roundtables members is that they are finding people, getting them on the team, and then they fail. In many cases, these aren’t catastrophic failures, but slips in net profit or schedules or proper estimates, etc. We can write this off to “they misrepresented themselves” during the interviews. Or, we can take a closer look at our own onboarding process to ensure we are setting our new hires up for success, not failure.

To dive deeper on this topic, Tim and Steve welcome Chris Beck to the show to talk about how he and his team at Normandy Remodeling handle the onboarding process.

Chris has been with Normandy Remodeling in Hinsdale, IL for 14 years; eight as Superintendent, two as the Production Manager and four as Director of Production. Normandy has added five Superintendents over the past five years to cover increased production and they are on pace to set another annual Produced Sales record, their 5th year in a row.

Tim, Steve and Chris cover:

Definition and background of onboarding.
Documentation and checklists.
And more…