Zero Punch List

Ep.86: Hindsight is 2020

If you’ve ever wondered what you’d do differently when starting your remodeling business if you only knew then what you know now, you’re not alone. 

Tim and Steve do, too. 

In this episode, the guys talk about what they’ve learned in their time at Remodelers Advantage and from their podcast guests that they wish they knew when they were running their own businesses.

They each identified the five biggest takeaways that make remodeling businesses stronger, more profitable, and built for growth. Learn what they think is important and why, including:

  • The power of job descriptions
  • Being financially transparent
  • Protecting profit through data
  • Making business decisions based on numbers, not feelings
  • Learning to sell, not just take orders
  • Getting to a zero punch list
  • And more …

Including the five states Tim still has to visit, as well as sincere thanks from everyone at the show for giving us your time, ideas, and feedback. If you’ve got an idea for a topic or guest, drop Tim a line at tim@remodelersadvantage.com.

Early Bird Discount Available for The Extreme Business Makeover on January 28-29 in Baltimore – Save $200 by Registering Before January 22nd

Come learn from Tim Faller and some of the most experienced, well-respected speakers, presenters and panelists in the North American remodeling industry. 

The Extreme Business Makeover is two days of interactive, thought-provoking presentations, break-outs and panel discussions with some of the remodeling industry’s best and brightest. The perfect way to prepare your company for 2020 and beyond! Register Today!

Ep.83: Secrets of the Final Completion List with Ed Hoksbergen

If you’re getting to your final walk-through and finding work that’s not done, or not done right, your schedule gets fouled up and your budget is busted. To tie up all the loose ends before they can cost you more time and money, you’ve got to be a step or two ahead of the problems.

A final completion list can help. Ed Hoksbergen uses a 100-point system to ensure a project is complete and up to his company’s standards, and to turn over a job with a zero punch list.

In the episode, Ed discusses using a final completion list with Tim and Steve, including how to set one up and what it can do for your jobs and warranties.

Ed has been the production manager at Encore Homes in Middleton, WI, since 2012. He joined the team as an assistant superintendent in March of 2002 in the multi-family division, and was promoted to I superintend in 2004 in single-family division. Since incorporating this quality assurance form and checklist, Encore has seen their 30-day and one-year punch lists greatly reduced and — in some cases — found nothing on the punch list at the one-year walk-through.

The QA score sheet used to grade a project manager on the completed job. Ed says the form is set up to be done six days prior to closing a project. It’s used to ensure all work is up to Encore standards and to turn over a completed job with a zero punch list. A project manager scoring 96 percent or better is awarded a bonus at the end of the job. Ed talks about how to set up your own completion list, including:

  • Assessing the quality of the work
  • Looking at the details
  • How to close out the job
  • Educating the client
  • How to sell it to your team
  • Determining what’s in or out of a PM’s control
  • And more …

A completion list can help you boost the quality of your work while helping you deliver jobs on time.

If you would like to follow Tim’s adventures on the road….

Every month TIm Faller shares his “From the Field” Newsletter with additional tips, thoughts and tales of his travels across North America, working shoulder-to-shoulder with some of the best production teams in the business. If you would like to subscribe to Tim’s Newsletter, CLICK HERE!

Ep.03: Zero Punch List Production with Michael Barkhouse

Imagine buying a car from an auto dealer and as you pick up the car, the salesman hands you a role of blue tape, and asks you to look over the car and identify anything you want fixed before you drive it home… Sound familiar? We might be the only industry that sets this expectation with our clients.

Episode 3 of The Tim Faller Show addresses a topic near and dear to Tim’s heart, Zero Punch List Production… A system that Tim has been preaching for the past 5-6 years as he tours the US & Canada, working with some of the best remodelers in the industry.

To dive further into the discussion Zero Punch List, Tim and Steve welcome Michael Barkhouse from Amsted Design Build, a very successful firm in Ottawa, Ontario. Michael has been with Amsted for 17 years and has held the position of Construction Manager for the past 10.

Amsted utilizes the Zero Punch List Production system and has successfully implemented it throughout their organization, from Sales and Design, all the way through project delivery.

Tim, Steve and Michael talk through the different advantages and challenges of Zero Punch List and discuss:

  • Setting expectations from the beginning of the process (Sales & Design)
  • Lists are expected, but using them internally, not with client.
  • Steps in site protection to avoid generating errors and “dings”
  • Getting team members on board with this process and ultimately the client as well
  • Challenges experienced along the way.
  • Holding Full team walk-throughs as production winds down.
  • Celebrating the end of a project and setting expectation of finality.

A great episode for any company looking at progressive ways to improve client satisfaction. Please leave questions or comments for Tim and Steve below; we would love to hear from you.

As always, if you have a topic that you would like us to cover or know of an industry contact, author or thought-leader that you think others would like to hear from, let us know.

Are you a Tim Faller Show “SuperFan” yet?

If you’re enjoying The Tim Faller Show, please spread the word and post reviews on iTunes and Stitcher.

… and If you would like to hear more about Tim’s take on Zero Punch List Production, he was a recent guest on PowerTips Unscripted, Episode 8

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